As a Technical Support Analyst at Micron Technology, you will be responsible for interfacing with customers, company sales and service representatives to handle a variety of pre-sales and post-sales technical functions, including diagnosing inquiries as they relate to upgrade paths and memory support questions. Assisting customers in performing PC Troubleshooting in the identification of applicable memory related problems. Performing duties that are routine in nature. Answering e-mail and telephone calls to support department. Identifying the nature of the customer problems and directing or assisting the customer in the timely resolution of the problem. Taking ownership of support problems. Performing routine and specialty duties as needed. Giving and receiving advice as an integral part of their on-the-job-training. Performing other duties when support activity is low. You will also be responsible for providing a high level of customer service and technical support to a wide range of customers.
Your responsibilities will include, but are not limited to:
Providing technical support over the phone and via e-mail.
Creating RMA and replacement order documents for Lexar and Crucial direct customers and 3
Providing one-on-one instruction to customer on memory terminology, installation procedures, configuration, etc., always remembering that the Representative may be the only contact the customer has with Lexar Media.
Integrating with other Technical Support Analysts to ensure customers' problems are being resolved in a continuing effort to minimize the amount or returns processed through Lexar Media.
Assisting with and documenting problems, issues, and known solutions to problems that may arise.
Helping to transfer technical knowledge to team members in non-technical areas.
Interfacing with RMA/Engineering/Sales/Marketing to insure customer's needs are being met.
Successful candidate for this position will have:
The ability to learn and utilize proprietary system databases.
A strong desire to learn.
Strong PC skills (Hardware and Software) and Internet knowledge. High comfort level with or the ability to learn PC components from both a Macro and Micro perspective.
Working knowledge of operating systems (DOS, Win 95/98, Win NT, and Win2K) in order to solve customer problems.
Excellent customer service skills, including both verbal and written communication skills.
Courteous telephone skills.
Strong sensitivity to customer's needs/problems.
The ability to work under pressure from customers and maintain professionalism.
The ability to deal positively with customers and other departments.
Displayed initiative and confidence.
The ability to work in an organized, efficient manner.
Degree in computer related field or equivalent experience in Technical Support and/or Customer Service. Experience may be considered in lieu of education.
Sales & Marketing
Feb 11, 2013
Mar 14, 2013
Micron - 22 months ago
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Micron Technology is one of the largest memory chip makers in the world. It makes DRAM (Dynamic Random Access Memory), NAND Flash, and NOR...