Front Desk Agent
Destination Hotels & Resorts - Tempe, AZ

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Employees who are hired at this location will be verified through the federal E-Verify system.

Who We Are:
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 7,100 employees, over 7,000 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.

Tempe Mission Palms Culture:
We fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers.

BASIC FUNCTION:
The Front Office Agent is to provide friendly, efficient registration, and information to all guests, fellow employees, and visitors.
Seeking Full-time variable shifts > Career-oriented position.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
Our Front Desk Agent, must have previous experience in a hospitality environment. Must have excellent verbal and written communication skills, basic computer and math skills, and cash-handling experience. Attention to detail, problem solving, and the ability to work independently is necessary.

• Maintain and improve the quality of the guest experience
• Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Maintain house bank and handle all checks and cash according to Resort policies and procedures
• Promote and sell special hotel programs, special rate packages, and up grades when appropriate
• Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
• Position requires standing for 6-8 hours
• Communicate with all departments regarding in house VIP’s and any special needs
• Maintain an up to date working knowledge of all resort amenities as well as any special events
• Interact with resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and Resort policies
• Communicate all pertinent information to the Front Office Managers and Supervisors
• Champion programs that train and develop the team as it relates to policies and procedures
• Cultiave an atmosphere of continuous learning
• Foster and grow working relationships with other departments
• Maintain and improve the quality of the guest rooms and public areas

Position Requirements:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

• Front Desk Experience in a fast paced hospitality environment is a must
• High school graduate or equivalent required
• Two years of college education preferred
• Excellent oral and communication skills required
• Profficient in Microsoft Word, Excel,Outlook, Springer Miller front office software experience preferred
• Excellent multi-tasking skills required
• Ability to handle stressful situations in a calm, professional manner
• Experience in cash/check/credit card handeling preferred
• Able to work varying shifts depending on the requirements of the position

Destination Hotels & Resorts - 2 years ago - save job - block
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