NMPG Patient Service Representative
Northwestern Memorial Hospital - Evanston, IL

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The following information in red applies only to Northwestern Memorial Hospital and Northwestern Memorial Physician Group applicants for staff level positions.

As part of completing the application process, you will be required to complete an online-assessment which will be sent to your e-mail following the submission of your resume. This questionnaire should take you approximately 45 minutes to 1 hour to complete. Please note that your application will not be considered until there is a finalized assessment on file. If you have previously taken this assessment, you will not be required to take it again. We appreciate your interest in Northwestern Memorial HealthCare.

Northwestern Lake Forest applicants will not be required to take the assessment at this time.

This position is part-time and located in our Evanston Immediate Care clinic and requires working two 12-13 hour shifts weekly and on varying days, including some weekends and holidays.

QUALIFICATIONS: Required: High School. Desired: Bachelor Degree preferred.

ESSENTIAL FUNCTIONS: The NMPG Patient Service Representative is primarily responsible for greeting patients, answering and appropriately managing incoming telephone calls; registering patients, scheduling patient appointments; responding to customer's information needs, collecting payments, and cash management. Answer incoming telephone calls promptly and in accordance with NMPG standards. Manage calls by working with customer to meet their need or referring to appropriate party. Scheduling patient appointments. Confirm accurate patient registration in both the billing (Medical Manager) and Hospital (IBAX) registration systems. Manage flow of patients in and out of waiting room. Collect and scan insurance cards into NISP system. Confirm insurance plan is accepted by NMPG. Collect co-pays, patient balances, and full payment for services not covered by insurance. Print receipts and or statements as required. Post payments and/or charges in Medical Manager if applicable. Perform daily close according to Cash Management policy. Functions as a patient representative as requested. Personal characteristics and competencies include: Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers; Demonstrated customer service skills, including the ability to use appropriate judgement, independent thinking and creativity when resolving customer issues; Ability to effectively handle challenging situations; Ability to balance multiple priorities; Excellent verbal and written communication skills; Ability to use personal computers and select software applications, including Medical Manager, IBAX and Cerner applications; Basic knowledge of physician billing, insurance and multi-line telephones preferred; Ability to manage cash and balance at the end of the day. AA/EOE.

Northwestern Memorial Hospital - 18 months ago - save job - block
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About this company
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If you get blown over in the Windy City, Northwestern Memorial HealthCare (NMHC) can get you upright again. Its primary facility,...