Information Management Specialist
Department Of State - Washington, DC

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This position is located in Application Development Management (ADM) and Quality Assurance (QA), Information Technology Services Division, Executive Office, Bureau of Administration. The incumbent functions as a "solutions architect" and technical subject matter expert in planning and conducting varied business process management (BPM) analyses, studies, evaluations, and development.

KEY REQUIREMENTS

Must be able to obtain and maintain a Top Secret
security clearance.

U.S. Citizenship is required.

One year probationary period, unless excepted by
regulation.

Relocation expenses will NOT be paid.

Incumbent will be subject to random drug testing.

DUTIES:
The incumbent's major duties and responsibilities include:
(1) Serves as the Bureau of Administration’s BPM technical expert in an advanced systems technology design and implementation setting and acts as the expert ITS Division POC for individual State Department offices seeking computer services, technical assistance and/or guidance regarding BPM-related programs, systems, and applications. (2) Manages existing BPM applications; gathers business analysis requirements; constructs data modeling; and develops new BPM processes to include automated workflows; and documents newly developed or enhanced BPM processes. (3) Modifies existing BPM applications when necessary for Bureau serviced organizations. (4) Utilizes automated tools to include Metastorm BPM suite in order to design and automate work flow processes that link with application development projects.

QUALIFICATIONS REQUIRED:
Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. Education may only be substituted in accordance with the Office of Personnel Management (OPM) Qualification Standards Handbook. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order to be credited towards qualifications.
Education completed in foreign colleges or universities may be used to meet the education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. Click on the link for a list of accredited organizations recognized as specializing in interpretation of foreign education credentials.

Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

Attention to Detail - Being responsible for ensuring that critical business processes are translated and developed in their respective work flows by using BPM software packages.

Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expert communication skills in written and oral communication, and in making on-site presentation to senior officials.

Problem Solving - Knowledge of a broad range of IT disciplines(e.g. systems analysis, policy and planning, configuration management, systems architecture, software engineering, business analysis, etc.) including state-of-the-art technologies which allows him/her to evaluate, plan, and design BPM solutions; resolve complex IT and systems issues hosting the BPM solutions; assess the impact of new technology on current BPM systems; recommend policies and processes; and support the full range of IT and information management functions assigned to a Branch.

AND

Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

Experience in IT project’s life-cycle phases, including functional and requirements analyses, designing, developing, implementation, conversion and maintenance in order to perform systems analysis, design and development.

Experience with systems software in adapt, design, develop, acquire, evaluate maintain and recommend for release software applications in support of major corporate systems using distributed client-server architectures.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
There is no substitute of education for specialized experience for the GS-13 position.

.

HOW YOU WILL BE EVALUATED:
Your application will be evaluated and rated under the Category Rating and Selection Procedures on the quality and extent of your education (if applicable), experience, and training that is relevant to the duties of this position. If you are found minimally qualified for the job, your application package will be further evaluated to determine your possession of the critical knowledge, skills, abilities and other characteristics of this announcement.
Your responses to the job specific self-assessment questionnaire will be validated against your resume to determine if you meet the qualification requirements for this position. Your resume must provide enough detail to fully support your answers to the job specific self-assessment questionnaire. Applicants found to be among the top candidates will be referred to the hiring manager for further consideration and possible interview. When answering the self-assessment questions, keep in mind that information contained in your resume is subject to verification.
If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and experience, a score will be manually determined that reflects your documented experience. This may result in a lowered score, which may also eliminate you from consideration for this position. Based on the responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:
Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.
Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some but not all of the major aspects of the position.
Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics and must be supported by information in your resume:

(1) Ability to communicate orally (2) Knowledge of information technology life cycle management concepts (3) Ability to analyze, solve problems, and make recommendations to management and other technical specialists. (4) Knowledge of information technology specialty areas (e.g., application systems design, database management, computer equipment, software, systems).

Your resume serves as the basis for qualification determinations and in order to fully evaluate your application it must contain the information outlined in the Applying for a Federal Job pamphlet (OF-510) http://careers.state.gov/forms/of0510.pdf. To receive full consideration, your resume must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Failure to identify the required experience in your resume will result in loss of consideration. You may receive credit for unpaid or volunteer experience on the same basis as paid experience, provided it is directly related to this job. To receive proper credit, you resume must include: (1) knowledge of the subject matter and technical skills pertinent to the position; (2) examples of the specific duties performed that fully detail the level and complexity of the work for each job listed; (3) actual time spent in such activities (percentage of time worked in each position); (4) beginning and ending dates of employment (dates must be listed with both month and year for qualifying purposes); (5) frequency worked (i.e., daily, monthly, etc.); (6) number of hours worked; and (7) names and phone numbers of your current and/or previous supervisor(s). This information must be clearly identified in your resume. For tips on writing your resume, please visit http://www.usajobs.gov/EI/resumeandapplicationtips.asp#icc.
Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. If you are claiming veterans' preference, you must submit the appropriate documentation (DD-214, SF-15, letter from VA, etc.) with your application materials to receive preference. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) candidates must be rated well-qualified for the position to receive consideration for special priority.
Applicants must meet all the qualification requirements and submit any supporting documentation by the closing date of this announcement.
To preview questions please click here .

BENEFITS:
The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here .

OTHER INFORMATION:
SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed. SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law. REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis. EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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