Business Banking Call Center Relationship Manager I
PNC Bank - Pittsburgh, PA

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As a PNC Business Banking Call Center Relationship Manager I , you will be part of a successful and growing retail banking organization, one with approximately 5.7 million retail customers and 2,500 branch offices in 15 states and the District of Columbia. You will be a part of one of the leading call-center organizations in the United States. PNC's Call Center includes over 2,000 call-center professionals that work with the industry's best systems, handling close to 3 million customer interactions every month.

The Business Banking Call Center Relationship Manager I, located in PNC's Kalamazoo, Michigan Call Center, develops and grows a portfolio of existing high value Business Bank Clients (book of business) by selling a full range of PNC Bank products and services in highly consultative, needs based manner via Cash Flow conversation. This position develops and utilizes a formal call plan to target COI (Centers of Influence) prospects. The Relationship Manager I determines appropriate loan terms and conditions, which are acceptable to the customer and in line with credit policy.

The successful candidate will have the following qualifications:
Bachelors Degree in Business, Finance, or related field is highly preferred; high school diploma (or equivalent) is required
One year of sales or relationship management experience (preferably in financial services) is required
Credit Certified up to 3MM, Cash Flow Certified
Targeted Industry knowledge
Treasury Management knowledge
Demonstrate, high end (up to 3 MM Credit/10 MM Sales) credit business development skills
Previous relationship management and sales experience is required
Strong, demonstrated consultative selling experience and ability to prepare complex client proposals
Experience interacting, presenting, and influencing management decisions

PNC Bank - 20 months ago - save job - copy to clipboard - block
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