Business Banking Call Center Relationship Manager I
PNC Bank - Pittsburgh, PA

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As a PNC Business Banking Call Center Relationship Manager I , you will be part of a successful and growing retail banking organization, one with approximately 5.7 million retail customers and 2,500 branch offices in 15 states and the District of Columbia. You will be a part of one of the leading call-center organizations in the United States. PNC's Call Center includes over 2,000 call-center professionals that work with the industry's best systems, handling close to 3 million customer interactions every month.

The Business Banking Call Center Relationship Manager I, located in PNC's Kalamazoo, Michigan Call Center, develops and grows a portfolio of existing high value Business Bank Clients (book of business) by selling a full range of PNC Bank products and services in highly consultative, needs based manner via Cash Flow conversation. This position develops and utilizes a formal call plan to target COI (Centers of Influence) prospects. The Relationship Manager I determines appropriate loan terms and conditions, which are acceptable to the customer and in line with credit policy.

The successful candidate will have the following qualifications:
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Bachelors Degree in Business, Finance, or related field is highly preferred; high school diploma (or equivalent) is required
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One year of sales or relationship management experience (preferably in financial services) is required
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Credit Certified up to 3MM, Cash Flow Certified
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Targeted Industry knowledge
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Treasury Management knowledge
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Demonstrate, high end (up to 3 MM Credit/10 MM Sales) credit business development skills
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Previous relationship management and sales experience is required
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Strong, demonstrated consultative selling experience and ability to prepare complex client proposals
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Experience interacting, presenting, and influencing management decisions

PNC Bank - 20 months ago - save job - copy to clipboard - block
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Achievement with a purpose. At PNC, we believe that everyone has the potential to achieve great things. PNC has become one of the most...