GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.
The Senior Service Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
In addition, in this role you will:
Lead GE Energy Industrial business including profit and loss responsibility for field service and service center organizations in assigned (3 state) Western region geography
ITO and OTR leadership in the industrial market space
Lead profitable growth by adding and training qualified field resources and supporting fulfillment objectives
Provide effective support of Region customer service objectives
Manage operations budgets, (sales, CM, past due accounts, and aged inventory), cost control, quality, and operations-oriented customer communications
Lead safety, integrity and quality initiatives to insure safe work environment, compliance and other metrics
Integrate aspects of business model that incorporates Services, Parts & Repairs to provide total solution services
Lead the team to provide timely and effective warranty administration services
Proactively work with Sales, Commercial Operations and Repairs Commercial Teams (RCT) to provide solutions in meeting customer needs
Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career counseling and disciplinary action as required
Implement operation safety policy instructions; conduct fieldwork in compliance with OSHA and applicable regulations and encourage good employee safety practices
Proactively participate and lead business Lean Six Sigma activities and process
Bachelor of Science Degree in Electrical, Mechanical, Industrial Engineering or related discipline with a minimum of 10 years as a Field Engineer or related professional business experience
Ability and willingness to travel up to 30% of the time
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Computer (MS Office) competency
Experience managing/leading teams with multiple direct reports
Two years profit & loss (P&L) or Area Engineer or Customer Service Engineer experience
Minimum of 5 years industrial or power generation field engineering experience
Field Engineering Program graduate
Knowledge of Consumer and Industrial (C&I) and TMGE hardware & equipment
Knowledge of GE Energy information systems
Historical unwavering integrity
Self-directed and highly motivated
Proven growth leadership
Strong team building skill set
Exceptionally strong customer service mindset
Proactive and strong leadership/negotiations skills
Solid communication skills
Resourceful and ability to work in matrix environment
Strong business/commercial skills
Green Belt or Lean certified (GE employees only)
Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.
In the energy industry, we are one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.
Learn more about our Business Today!
GE is helping to solve the world's toughest energy challenges through the design of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. We offer the insight and experience that will help our customers build a brighter energy future for us all – GE works.
GE's Industrial Solutions is charging ahead! Headquartered in Plainville, CT our business offers customized solutions for optimizing energy generation, delivery and utilization in the residential, commercial, and industrial segments as well as a full range of products and services needed to meet the energy challenges of the world.
Join us today!
Please note: Tucson, AZ is the preferred location, however other West US cities may be considered.
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GE Energy Management is helping solve the world’s toughest energy challenges through the design of leading technology solutions for...