Senior Service Manager
GE Energy Management - Tucson, AZ

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GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Senior Service Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Essential Responsibilities

In addition, in this role you will:
Lead GE Energy Industrial business including profit and loss responsibility for field service and service center organizations in assigned (3 state) Western region geography

ITO and OTR leadership in the industrial market space

Lead profitable growth by adding and training qualified field resources and supporting fulfillment objectives

Provide effective support of Region customer service objectives

Manage operations budgets, (sales, CM, past due accounts, and aged inventory), cost control, quality, and operations-oriented customer communications

Lead safety, integrity and quality initiatives to insure safe work environment, compliance and other metrics

Integrate aspects of business model that incorporates Services, Parts & Repairs to provide total solution services

Lead the team to provide timely and effective warranty administration services

Proactively work with Sales, Commercial Operations and Repairs Commercial Teams (RCT) to provide solutions in meeting customer needs

Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career counseling and disciplinary action as required

Implement operation safety policy instructions; conduct fieldwork in compliance with OSHA and applicable regulations and encourage good employee safety practices

Proactively participate and lead business Lean Six Sigma activities and process


Bachelor of Science Degree in Electrical, Mechanical, Industrial Engineering or related discipline with a minimum of 10 years as a Field Engineer or related professional business experience

Ability and willingness to travel up to 30% of the time

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Computer (MS Office) competency

Experience managing/leading teams with multiple direct reports

Two years profit & loss (P&L) or Area Engineer or Customer Service Engineer experience

Minimum of 5 years industrial or power generation field engineering experience

Field Engineering Program graduate

Knowledge of Consumer and Industrial (C&I) and TMGE hardware & equipment

Knowledge of GE Energy information systems

Historical unwavering integrity

Self-directed and highly motivated

Proven growth leadership

Strong team building skill set

Exceptionally strong customer service mindset

Proactive and strong leadership/negotiations skills

Solid communication skills

Resourceful and ability to work in matrix environment

Strong business/commercial skills

Green Belt or Lean certified (GE employees only)

Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.

In the energy industry, we are one of the world's leading suppliers of power generation and energy delivery technologies in all areas of the energy industry including coal, oil, natural gas and nuclear energy as well as with renewable resources such as water, wind, solar and alternative fuels.

Learn more about our Business Today!

GE is helping to solve the world's toughest energy challenges through the design of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. We offer the insight and experience that will help our customers build a brighter energy future for us all – GE works.

GE's Industrial Solutions is charging ahead! Headquartered in Plainville, CT our business offers customized solutions for optimizing energy generation, delivery and utilization in the residential, commercial, and industrial segments as well as a full range of products and services needed to meet the energy challenges of the world.

Join us today!

Please note: Tucson, AZ is the preferred location, however other West US cities may be considered.

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GE Energy Management is helping solve the world’s toughest energy challenges through the design of leading technology solutions for...