User Support Specialist
College of Lake County - Grayslake, IL

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User Support Specialist

Position Title:
User Support Specialist

Job Code:

Posting Type:
External - Open to All Applicants

Position Type:

Information Technology Service

Job Summary/Basic Function:
The User Support Specialist provides first level technical support to users of computers and related computer equipment throughout the College. Support provided by the User Support Specialist shall include, but not be limited to, installing hardware and software; performing trouble-shooting, problem diagnosis, and repair of computers and related computer equipment.

Required Qualifications:
- An Associate's degree in computer or related field or an Associate's degree with equivalent formal training and credit coursework.
- Good organizational and communication skills.
- Previous in-depth experience with computers.
- In depth knowledge of Windows Operating Systems (Windows 7).
- Ability to work in a team environment.

Desired Qualifications:
- Knowledge of imaging software (ie. Ghost, Altiris).
- Help Desk experience (i.e. assisting users over phone, creating tickets, etc.)
- Knowledge of Apple Operating Systems (OS X and above).
- Understanding of Network Systems.
- In depth knowledge of Microsoft Office 2010.
- A+ Certification
- Microsoft Certifications
- Knowledge of Audio Visual equipment.

Posting Date:

Closing Date:

Expected Start Date:

Special Instructions to Applicants:

Pay Rate:
The salary is competitive.



Hours Per Week:

Work Schedule:
T-Fri 10:00 - 6:30; Saturday 8:00-4:30

Required Applicant Documents:
Cover Letter
Unofficial Transcript 1

Optional Applicant Documents:
Other Document
Unofficial Transcript 2

Software Testing Required: (MS Word and Excel are required for classified and specialist positions.)
MS Word

Interview Process Requirements:

Quicklink for Posting:

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