Program Manager, WW Returns Operations
Amazon Fulfillment Svcs, Inc - Seattle, WA

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Position Details

Job Description

Where will your career take you this year? When you look back on 2011, what do you want to remember? In this role, you will remember:

Joining a passionate team with a customer obsession responsible for designing and developing the many software systems and processes that drive Amazon’s customer returns business globally
Utilizing your understanding of international cultures (Japan, China, and Europe) and strong business acumen as you travel over 50% of the time to drive global initiatives that affect our end customers worldwide
Developing clear strategies and transferring best practices from various Amazon operations as you build robust, scalable, and innovative global processes
Flexing strong people skills as you engage with senior executives and influence a diverse audience including internal stakeholders like IT, fulfillment centers, customer service and retail business groups
Traveling internationally, driving Kaizen for process and cost improvements Do you believe that custom obsession should inspire what we do? Can you drive objectives without owning the resources? If so, let’s take the next step and see if you’re ready for the Worldwide Customer Returns team.

Basic Qualifications

Bachelor’s degree in business, engineering, computer science, economics, finance or other quantitative discipline
5 years of global program management experience influencing multi-cultural audiences is required
50% travel

Preferred Qualifications

MBA or Masters degree in a related field strongly preferred
Japanese, Chinese, French or German language skills
Demonstrated ability to be a big picture thinker, strategist, and long term planner
Superior communication skills, including the proven ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals
Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently in a fast-paced and rapidly changing environment
Excellent project management skills with a proven ability to design workable solutions and drive projects to successful implementation
Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights
Can demonstrate a bias for action and an ability to deal with ambiguity
Can work effectively and drive change in loosely defined situations
Strong consideration will be given to experience in external relationship management, preferably in Operations or Customer Service

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