The Health Insurance Leader manages and directs a licensed sales team in accordance with the organization's strategic mandates of Growth, Profitability, Leadership Development, and Global Solutions. This position will be responsible for building, training and maintaining a core licensed sales team as well as coordinating the ramp up and down for seasonality. These activities are carried out to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.
The individual will create an environment that promotes employee growth and retention. The individual directs and oversees all aspects of the client's sales policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics.
This role will position the capabilities of Alta Resources to solve business issues on behalf of the client. They will work with other teams to understand business problems and develop best practice solutions to the business issues. They will work with the various client teams to identify trends in business problems and successes to design and present value-add solutions to our customers. This individual will work with internal resources and implementation teams to ensure customer expectations are communicated and exceeded.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Creates and maintains a strong partnership with the client and explore opportunities to grow the business
Recruits, coordinates licensing, trains and scales high-volume licensed agent sales teams (i.e., permanent agents and seasonal staffing to assist with annual enrollment periods)
Directs and coordinates promotion of services performed to develop new markets, increase share of market, obtain competitive position in industry, and maximize sales revenue
Instills a strong sense of customer focus, professionalism and client branding throughout the team
Frequently consults with Client personnel and reviews activity, call center, and sales reports to determine changes in programs or operations required
Incorporates Six Sigma practices and philosophies into daily management to achieve client and Alta goals and to develop corporate best practices and efficiencies
Manages financials to include, but are not limited to P & L, budget, and expense reduction
Prepares monthly reports to show how Client and company goals and metrics are being met and exceeded and to identify issues that need to be resolved in meeting program objectives
Determines work procedures, forecasts call volume, projects staffing levels, and expedites workflow
Directs research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectives
Partners in business development with Client
Promotes organization in industry trade associations
Maintains a high level of team morale and motivation to create and environment that promotes employee growth and retention
Travel as required; in order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed
Supervises and carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to think "outside" the boundaries while serving and maintaining customers
- Ability to multi-task and maintain professionalism in a fast-paced environment
- Excellent follow up and follow through skills are required
- Must have the ability to travel as necessary and a personal credit card with an available credit limit for expenses which are reimbursed
- Strong analytical skills and experience using call center research data is required
- Knowledge of key business issues, trends and solutions relative to the health insurance environment
- Excellent project management and communications skills are needed
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year College or university is required. Requires five or more years licensed sales management experience and proven success managing considerable numbers for seasonal ramp up of licensed sales agents.
About Alta Resources
In 1982, CEO Jim Beré started the first teleservices company for consumer-packaged goods. Just five years...