L3 Linux Support Engineer
FireHost Inc. - Richardson, TX

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FireHost, a secure, fast-paced, growth-oriented hosting company, has opportunities for talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software, as well as a dynamic, service-provider, network infrastructure. Daily, Linux engineers perform logical and physical provisioning, migration, and technical consultation to internal and external customers via telephone, live chat, and tickets. Ideal candidates for this position will possess exceptionally high skills in Linux operating systems, the Linux Servers (Ubuntu, CentOS, RedHat), the hosting industry, and virtualization in a service-provider model.

Essential Duties and Responsibilities (Additional duties may be assigned as required.)
  • Serves as escalation from Level 1 and Level 2
  • Effectively perform deep-level troubleshooting and analysis on complex Linux systems to simulate a problem or arrive at a resolution
  • Advise and consult on architecture and engineering issues and approaches
  • Perform root cause analysis on recurring issues
  • Perform advanced database and performance tuning
  • Advise on clustering and replication improvements and strategy
  • Perform SQL/database/instance tuning
  • Perform website and application migrations on new and existing cloud servers
  • Resolve technical and logical support inquiries via phone, chat, and tickets
  • Continually identify efficiencies for systems, processes and procedures
  • Script automation tools to make work faster and more accurate
  • Mentor and guide the L1 and L2 engineers serving as an informal point of escalation as and when needed
Required Skills
  • Able to handle private and confidential information with physical and ethical care
  • Able to administer hosted services, such as email clients/servers, FTP clients/servers, control panels, virtualization technologies, and web site migrations involving databases
  • Able to confidently manage servers via the command line
  • Able to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communications
  • Able to multi-task, prioritize, and resolve multiple customer inquiries at once
  • Able to troubleshoot complex hardware and software issues
  • Able to work overnight, weekend on-call shifts as needed
Technical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the tools, systems and knowledge requirements in our environment today, but this list will change and grow:
  • Linux Server (Ubuntu, CentOS, RedHat) installation, administration, and troubleshooting
  • VMWare ESX 3.5/4.0 (vSphere, vCenter) installation, configuration administration and troubleshooting
  • Control Panels: Plesk, cPanel, Webmin (installation, administration, and troubleshooting)
  • Web Servers: IIS 6/7, Apache, Nginx (installation, administration, and troubleshooting)
  • Databases: MySQL, Microsoft SQL Server 2005/2008 (installation, administration, and troubleshooting)
  • CMS: Alfresco, Drupal, WordPress (installation, administration)
  • Scripting (RSync, PHP, Python, Perl, Unison, etc.)
  • SalesForce.com (Preferred)

Education and/or Experience
  • High school diploma or general equivalence degree (GED) (required)
  • Minimum five years performing Linux and Windows Systems Administration tasks (required)
  • Minimum three years working in hosting (preferred)
  • Associates Degree or Bachelors Degree (preferred)
Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and use hands. The employee may be required to assist with tasks in the data center and perform moderate lifting up to 100 lbs.

Work Environment

The noise level in the work environment is usually low to moderate. The work environment may be in either an office setting, at the company’s data center, or at a third party location for training.

The Benefits
  • FireHost pays 100% of insurance premiums for employe e ʼs medical, dental and vision coverage
  • FireHost covers up to 50% of dependent insurance premiums for medical, dental and vision coverage
  • Roth and traditional 401K match, up to 6%
  • 160 hours paid vacation per year

About this company
FireHost is a secure cloud hosting company focused on protecting sensitive data and company's brand reputation with an architecture built...