Assist in the development of the CRM protocols and infrastructure that will serve as a liaison between Parallon Business Performance Group and its clients.
SUPERVISOR
SVP Corporate Operations and Client Relations
SUPERVISES
AVP Client Relationship Management
OPERATIONAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:
This position will be responsible for promoting Parallon Business Solutions as a service organization and continuously help identify and satisfy the needs of its clients.
Initially, assist the SVP with development of protocols, best practices, communication materials, CRM tool design and other CRM unit startup activities
Manage a team of CRM representatives among various Business Performance Group entities
Serve as the internal executive level liaison for clients, responding to their needs and supporting the service contract terms and SLA requirements
Coordinate activities across facilities to ensure standardization and best practices
Work with Implementation team to ensure client's needs are met
Conduct/participate in regular Corporate level Client MOR's
Explain/interpret data and results in key performance areas
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
As needed, provide assistance to the SVP Corporate Operations and Client Relations.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Customer Orientation - establishes and maintains long term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Communication - communicates professionally, clearly and concisely
Tactical Execution - oversees the development, deployment and direction of complex programs and processes
PC Skills - demonstrates proficiency in Microsoft Office applications and others as required
Organization - proactively prioritizes needs and effectively manages resources
Project management - administers using tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
Teambuilding - demonstrates ability to foster and perform in a team-building environment
EDUCATION
B.S. in Business Administration or Healthcare Administration or equivalent work experience.
EXPERIENCE
Minimum of 5 years experience in financial, operational and system processes related to Healthcare A/R Management.
SSC or Revenue Cycle experience preferred.
Some travel may be required.
Capital Regional Medical Center - 13 months ago
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