The Front Office Manager is a member of the Property Management Team. He/she has leadership and management responsibilities for the Front Desk operations and staff. The Front Office Manager will have the opportunity to utilize his/her skills and talents to:
Provide exceptional guest service to all guests, setting the standard for front desk staff to follow
Maintain personal contact with guests, clients and community organizations to ensure guest loyalty
Supervise front desk staff (along with shuttle van and security staff where applicable) to include recruitment, orientation, training, scheduling, performance management, counseling and other team member relations issues
Assist with various accounting/financial functions including AP, AP, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports
Maximize revenue and occupancy by accurately selling rooms, up selling during reservation calls and at check in, and by making future reservations at check out
What does our hotel offer to you as a new team member?
A company culture that focuses on its people
A fun, supportive work environment
Opportunities for personal and professional growth and development
Competitive compensation, bonus program and comprehensive benefits
Great worldwide hotel brand room rate discounts
Requirements: The Front Office Manager will present the following:
Associate degree or related work experience
Two years supervisory experience
Two years general hotel operations experience
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Positive attitude, outgoing and friendly personality
Ability to handle pressure with poise and professionalism
We are looking for a team of A Players. The right candidate for our hotel is an individual who demonstrates and exemplifies the following:
A true passion for the hospitality business
Commitment to exceptional guest service
A fun, positive attitude with a sense of humor
The North Central Group - 2 years ago
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