Customer Sales Specialist - Scranton, PA - Start Date April 8th, 2013
Bank Of America - Scranton, PA

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As a Bank of America Customer Marketing Sales Specialist, you are responsible for providing a seamless delivery of problem resolution, while recognizing appropriate ways to deepen our relationship with each Customer. The vast majority of your time will be spent on the phone with our Customers answering and resolving service inquiries, and optimizing sales and growth opportunities on each call. Examples of these opportunities include offering and completing balance transfers and cash deposits into customers’ checking accounts, as well as offering additional credit card products and services that add value for our customers and deepen our relationship with the customer. You will be required to achieve monthly sales objectives, and maintain the high call quality standards (measured in part by quality listening and Customer survey results). Candidates have the ability to increase earning potential based on achieving and exceeding monthly goals.

Associates utilize relationship-building and problem resolution skills to determine the most appropriate product and/or services in each conversation, while maintaining a high level of Customer Satisfaction. Successful candidates are goal-oriented, possess strong communication and relationship-building skills, and are flexible with our dynamic environment. Additionally, candidates must possess the ability to navigate multiple computer applications while engaged in conversation with our Customers.


- Excellent Communication skills

- Ability to work effectively and efficiently in a fast paced, contact center environment

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Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...