OFFICE ASSISTANT - PART-TIME, 20-25 hours per week
Job Summary
The Office Assistant works under the direction of the Campus Director. The Office Assistant is the “first face of Ross” to all visitors, current students, alumni and staff is responsible for providing exceptional customer service. The Office Assistant is responsible for creating a welcoming environment by preparing for scheduled arrivals, greeting each person, paying attention to and anticipating his/her needs, and monitoring the physical condition of the entry, lobby and waiting area. This position interacts closely with other Ross campus teams to personally guide potential students, current students, Ross staff and other guests to the proper Ross employee. The Office Assistant also provides support to all departments, orders supplies for class starts and distributes information to staff.
This is a part-time position with benefits, 20-25 hours per week, schedule to be determined.
Job Duties and Responsibilities
Customer Service & Staff Support
Greet each customer and inform the appropriate staff member that his/her appointment has arrived
Prepare for scheduled visitors by obtaining information from Admissions, Career Development or Financial Aid in advance of the appointment
Insure the entry, lobby and waiting area are properly maintained, stocked and welcoming
Prepare room and materials needed for orientation
Answer and direct incoming telephone communications
Filing as needed
Provide additional staff support as needed
Student Support
Copy and assemble various departments’ information packets
Keep record of student attendance call ins
Handle transcript request
Responsible for making and distributing name badges
Director Support
Assist Director with various reporting activities
Actively participate in student retention and special school functions
Preparing certificates, transcripts, and class records
Notify director of any office equipment needing repair/service
Compliance
Follow all Ross Policies and Procedures for data entry, filing, student records and documentation
Product Knowledge
Demonstrate an in-depth understanding of all Ross Programs
Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits
Ordering Supplies
Order general office and computer/printer supplies from appropriate vendors
Order student book bags, books, supplies, forms, and uniforms for class starts
Receive and verify shipping items and distribute them accordingly
Mail
Send outgoing mail/UPS
Receive incoming mail/UPS
Perform related work as required
Minimum Requirements
One of these:
High School diploma or GED equivalent and 3+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail; OR
Post-secondary education, a degree a plus and 2+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail; OR
Associates or Bachelor’s degree and 1+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail
And All of these:
Ability to establish rapport with students and staff
Demonstrates professionalism in manner, dress and conduct as a representative of Ross and student mentor
Professional communication skills - written & oral
Computer skills including MS Office, Internet, e-mail
Familiar with general office equipment
Effective time management and multi-tasking skills and ability to work independently
Ability to work a predetermined schedule
Ross Education, LLC - 6 months ago
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