Office Assistant - PART-TIME - 213
Ross Education, LLC - Charleston, WV

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OFFICE ASSISTANT - PART-TIME, 20-25 hours per week

Job Summary

The Office Assistant works under the direction of the Campus Director. The Office Assistant is the “first face of Ross” to all visitors, current students, alumni and staff is responsible for providing exceptional customer service. The Office Assistant is responsible for creating a welcoming environment by preparing for scheduled arrivals, greeting each person, paying attention to and anticipating his/her needs, and monitoring the physical condition of the entry, lobby and waiting area. This position interacts closely with other Ross campus teams to personally guide potential students, current students, Ross staff and other guests to the proper Ross employee. The Office Assistant also provides support to all departments, orders supplies for class starts and distributes information to staff.

This is a part-time position with benefits, 20-25 hours per week, schedule to be determined.

Job Duties and Responsibilities

Customer Service & Staff Support

Greet each customer and inform the appropriate staff member that his/her appointment has arrived

Prepare for scheduled visitors by obtaining information from Admissions, Career Development or Financial Aid in advance of the appointment

Insure the entry, lobby and waiting area are properly maintained, stocked and welcoming

Prepare room and materials needed for orientation

Answer and direct incoming telephone communications

Filing as needed

Provide additional staff support as needed

Student Support

Copy and assemble various departments’ information packets

Keep record of student attendance call ins

Handle transcript request

Responsible for making and distributing name badges

Director Support

Assist Director with various reporting activities

Actively participate in student retention and special school functions

Preparing certificates, transcripts, and class records

Notify director of any office equipment needing repair/service

Compliance

Follow all Ross Policies and Procedures for data entry, filing, student records and documentation

Product Knowledge

Demonstrate an in-depth understanding of all Ross Programs

Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits

Ordering Supplies

Order general office and computer/printer supplies from appropriate vendors

Order student book bags, books, supplies, forms, and uniforms for class starts

Receive and verify shipping items and distribute them accordingly

Mail

Send outgoing mail/UPS

Receive incoming mail/UPS

Perform related work as required

Minimum Requirements

One of these:
High School diploma or GED equivalent and 3+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail; OR

Post-secondary education, a degree a plus and 2+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail; OR

Associates or Bachelor’s degree and 1+ years work experience in administrative, clerical or other work requiring knowledge of general office procedures and good attention to detail

And All of these:
Ability to establish rapport with students and staff

Demonstrates professionalism in manner, dress and conduct as a representative of Ross and student mentor

Professional communication skills - written & oral

Computer skills including MS Office, Internet, e-mail

Familiar with general office equipment

Effective time management and multi-tasking skills and ability to work independently

Ability to work a predetermined schedule

Ross Education, LLC - 2 years ago - save job
About this company
At Ross Education, we provide high quality allied healthcare training programs that allow graduates to begin rewarding careers in the...