A blend of delivery and client management skills are critical for this client-facing role. A background in value-selling to identify business needs coupled with the ability to develop customized solutions to solve client business problems is required. The management of long-term client relationships is essential. The Project Implementation Manager is responsible for the day to day management of services projects and the support of qualified sales opportunities. The Project Implementation Manager should have hands-on experience in managing various levels of complex projects in dynamic client environments. Project Implementation Managers are expected to have a good functional understanding of the design process and associated business and operational functions (i.e. Web Commerce, Point of Sale, Marketing, Merchandising, Manufacturing and Logistics). The Project Implementation Manager must have exemplary communication skills, be extremely responsive to issues and have the ability to gain the respect of the project team and motivate them through potentially difficult situations.
Lead engagement planning; develop and manage implementation plan for the client, ensuring timely completion and successful delivery according to client expectations and MICROS-Retail goals. Assemble, guide and lead MICROS-Retail Implementation project team responsible for one or more concurrent implementation projects. The Implementation team consists of Product Consultants, Application Engineers and QA Engineers and may include subcontractors. Manage workload and utilization of the team. Coordinate resources and processes to achieve engagement work plans. Manage client expectations; monitor and report project performance against milestones. Provide leadership to team members; elicit maximum quality, productivity and effectiveness from team members. Conduct engagement performance assessments. Manage project budgets. Communicate effectively with MICROS-Retail and client senior management, project team members, other staff, 3rd party consultants and client. Anticipate roadblocks, assess alternatives, and recommend solutions. Work with other MICROS-Retail Project Implementation Managers to share resources to meet services and utilization demands. Identify future license and services opportunities. Engage with Sales Department during sales process for new and existing accounts. Other duties as assigned.
Bachelors Degree or equivalent combination of education and experience. US citizenship or green card is required, 2+ years project management experience in a software implementation environment. Skilled in relationship development and management. Strong presentation, written, oral and interpersonal skills. Experience in the retail, web commerce, or distribution industry preferred. Member of Project Management Institute, PMP certification preferred. Proficiency with MS Project, PowerPoint and Visio. Up to 50% travel required. Must have a valid passport and can travel internationally.
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