Senior Manager of Products, Commerce Innovation-1215296
Overview of Department: The goal of Commerce Innovation is to develop new digital products for American Express customers. Our aim is build interactive experiences at all touch points of a consumer's journey before, at, or after the time of purchase. The products we manage range from new payment vehicles and partnerships with other payment entities to interactive experiences.
The Senior Manager of Mobile Products will support creation of innovative products that promote our brand, enhance the experience, and set a new bar for customer service. He/She will report to the Director of Products, Commerce Innovation.
Support development of new American Express media platform and mobile integration
- Help drive interactive and innovative prototypes across mobile and other channels
- Build a point of view of what we should build, why and how it fits into our business and the marketplace – developing our product strategy
- Will partner with Creative and Engineering teams to design and prototype the product
- Build use cases and sketch out the consumer experiences driving wireframes and detailed requirement definitions intended for Engineering and Creative
- Be the internal product evangelist and an expert for your product and the market place
- Work with project management teams to communicate project status, resolve issues, and ensure that high quality products are delivered on time
-Ship products and iterate in the market - quickly
American Express is an equal opportunity employer.
- 3-4+ years experience
- Excellent communication skills and interpersonal skills
- Self-starter, proactive, demonstrated self and team motivator
- Ability to persuade, influence and negotiate
- Experience with digital product development to define, design, and build
- Ability to write customer stories to develop use cases for product definition
- Deep understanding of mobile commerce and how mobile systems work
- Insatiable curiosity for understanding digital behavior and motivation, and defining experiences that exceed expectations
- Agile experience, a plus
Primary Location: US-New York-New York
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