Intern-Undergrad Contact Center Strategy/Vendor Management(Job Number: 125922)
Kaiser Permanente - Pleasanton, CA

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Are you looking for an Internship where you will:
  • Be exposed to Business Analysis, Strategy, Information Technology, Security?
  • Learn how to present & communicate complex information & ideas to senior management?
  • Learn how technology is changing the way health care is delivered?
If you are, then this is a position is for you!
We are looking for dynamic individuals who are interested in working w/in a health care environment w/ an emphasis on technology.
Kaiser Permanente IT is a group of 6,000-plus people dedicated to supporting & improving health care for its 8.6M members, & to delivering 24x7 IT services to 150K employees across 400 medical facilities. As part of a team under close supervision, Interns will assist in performing a variety of developmental assignments & learn new business tools. In addition, you will participate in enrichment activities for your professional development. KP has a wealth of online, self-paced learning available in all areas of Enterprise IT systems, management methodologies, & application development. Many opportunities will be available to take advantage of not only online material, but to gain real-world knowledge from experts in IT management, process automation, information management & business intelligence. At the end of the Internship, the intern would have learned about the various activities involved in project management & business analysis.

Essential Functions

The Contact Center Strategy Team is responsible for the day to day support and long-range strategic planning of the national contact center platform. Contact Centers are a critical component to member service, providing the first point of contact for members seeking appointment, advice, and pharmacy services. The contact center infrastructure is in the planning phases of a complex upgrade that will provide a more robust support platform. The Vendor Management function within the program is responsible for monitoring adherence to the contract scope, tracking project performance, and providing an escalation/resolution path for any issues that may arise during the course of the engagement.

Coordinating across internal departments to complete legal/financial assessment of existing contracts and identifying opportunities to leverage those contracts across the CCS program. Developing an organizational structure for the internal contract repository (Sharepoint). Working closely with internal project teams, procurement, staff counsel, and external suppliers to create a standardized approach to contract lifecycles

Administering Vendor Management survey and working with team to develop a summary of results and recommendations for improvement
Identifying process improvement opportunities for Change Control and Deliverables Acceptance processes

Competencies and Skills the Intern will Develop:
Socializing and Implementing Business Processes
Key concepts of Asset Management
Vendor Contract/Relationship Management
Meeting Management
Basic Qualifications

2.8 GPA or higher
Academic students seeking professional training within a business corporate environment
Working knowledge of MS Word, Excel, PowerPoint

Interested in learning about leadership and information technology
Organized, articulate, personable. Able to communicate effectively, both verbally and in writing
Student should be in a Information Technology, Business Administration, Finance or Management Program
Reliable & Dependable

Preferred Qualifications

An ideal candidate will have strong inter-personal skills and will be comfortable engaging with individuals across all executive levels. Attention to detail and excellent organizational skills are essential qualities. Candidate must be comfortable prioritizing and multi-tasking in a dynamic environment and working collaboratively with internal and external business partners.

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OVERVIEW America’s leading not-for-profit health plan, Kaiser Permanente serves more than 9 million people from 37 hospitals and 611...