Responsible for leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
Reports to: Community Manager and/or Regional/District Manager
MAJOR FUNCTIONS OF THIS JOB INCLUDE:
1. Accounting/Bookkeeping and Administration
a. Understand the Apartment Association lease and contracted credit report application.
b. Accept rental payments and post rents to the computer.
c. Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
d. Provide general clerical assistance to community office (i.e., answer telephones, take messages, typing, filing, etc.).
e. Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
f. Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
2. Community Leasing
a. Greet prospects and qualify by covering all criteria. Immediately record all telephone and in-person traffic on appropriate reports. File and maintain own guest cards according to established procedures.
b. Tour property and target apartment/model. Highlight amenities (i.e., pool, clubroom, etc.) and close the sale. Have prospect complete application and secure deposit. Update apartment availability reports as needed.
c. Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Inform Community Manager of qualified/unqualified applicants. Follow-up with applicant regarding status.
d. Type leases and complete appropriate paperwork accurately and on timely basis. Review with Community Manager and obtain signature. Ensure apartment is ready for resident to move-in on agreed date.
e. Immediately follow-up on prospects unable to close (i.e., phone calls, “thank you” notes, etc.) and attempt to close sale again. If not viable prospect, send to sister properties to meet their needs.
f. Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orients new residents to community (i.e., turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.).
g. Assist in monitoring renewals. Distribute and follow-up on renewal notices.
h. Distribute all company or community-issued notices (i.e., bad weather, emergency, etc.).
3. Resident Relations
a. Receive all telephone calls and in-person visits. Listen to all resident requests, complaints and comments. Immediately complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow-up on a timely basis if not able to respond to resident requests or problems immediately. Ensure consistency in dealing with residents on all matters.
b. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Request on a weekly basis.
c. Assist in planning resident functions (i.e., parties, contests, etc.). Attend functions and participate as a host for any functions as directed by Community Manager.
d. Enforce policies of the community.
4. Community Marketing
a. Contact apartment locators on a regular basis to obtain traffic. Inform of rental rates and specials.
b. Advise residents of referral concessions (if applicable).
c. Assist in placing, removing and updating banners, balloons, bandit signs, flags, etc.
d. Distribute newsletters, pamphlets, flyers, etc.
e. Assist in obtaining marketing information. Gather information over the telephone and/or in-person visits. Review market survey/analysis on a continual basis to generate ideas and formulate plans.
5. Attendance is an essential job function.
OTHER ASPECTS OF JOB
1. The Assistant Community Manager may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
2. May be asked to periodically assist in the maintenance areas.
3. Attends and participates in Camden’s training programs as required.
This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.
REQUIRED EDUCATION AND TRAINING
DEGREES AND DIPLOMAS
High School Diploma or equivalent required; some college preferred
National Apartment Leasing Professional (NALP) preferred
Personal Computer skills, Keyboard
Microsoft Office Suite including Word, Excel, and Outlook
Community Software applications;
Knowledge of basic maintenance equipment (i.e., key machine) preferred
Must have basic knowledge of Fair Housing laws and OSHA requirements
EXPERIENCE AND SPECIALIZED KNOWLEDGE
Position requires a minimum of 1 year experience in a customer service related industry (i.e., retail sales, real estate sales, hospitality, etc.); 6 months apartment leasing experience or a combination of accounting skills/education with customer service experience is strongly preferred. Strong attention to detail and sales ability is a must.
TYPICAL PHYSICAL DEMANDS
Job is intermittently sedentary, but requires mobility (i.e., climb stairs) to tour, show and inspect apartments on a daily basis. Will use repetitive motion of hands/wrists in using computer. Must have normal range of vision to complete applications, leases, general paperwork and handle computerized bookkeeping duties; hearing and speech to communication with residents, vendors, supervisors and coworkers on the telephone or in person on a regular basis. For additional information regarding the physical demands of this position, please see the position’s Physical Demands Analysis, which is available in Public Folders or through the Human Resources Department.
TYPICAL MENTAL DEMANDS
Must be able to read and write in English at the high school level to prepare paperwork, complete reports and interpret instructions. Must have mathematical skills at high school level to calculate prorated rents, add-up deposits, etc. Must be able to apply common sense understanding on a continual basis to determine actions, priorities and prepare computer reports. Decisions are based in standard operating procedures with few deviations. Will have regular contact with all levels of internal and external customers and therefore must possess excellent interpersonal skills. Must handle stressful, urgent, novel and adverse work situations on a daily basis. Emotional stability and personal maturity are important attributes in this position.
Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community. Will have minimal exposure to injuries (i.e., chemicals, machinery, lifting, tripping, falling, carpal tunnel syndrome, etc.). Hazards can be minimized with proper lifting techniques, MSDS and general safety training.
Will be regularly called upon to work long hours and odd schedules (including weekends).
Position requires periodic travel by automobile to handle work-related activities. May require airline travel, out-of-town and/or overnight trips.
Camden Property Trust - 21 months ago
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