Our Vision is:|
Safe, healthy individuals, families and communities
Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.
Our Values are:
Excellence in Service
Collaboration and Partnership
Accountability The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD) is recruiting to fill one (1) Financial Services Specialist 3 position within the Pierce South CSO located in Tacoma.
This is an in-training position for a Financial Services Specialist 3. All levels of the FSS series are encouraged to apply.
While providing quality customer service, this position determines client eligibility for programs and benefits. This position performs the full range of financial responsibilities within the Community Services Division (CSD), Economic Services Administration (ESA).
Duties include, but are not limited to: Financial Services Specialist 1 Under close supervision and on a planned, progressive assignment basis, interviews clients, analyzes written and oral information, and determines continued eligibility for financial and medical programs; determines eligibility for food stamps; assesses immediate need in emergent situations; authorizes necessary warrants, medical coupons, and food stamps; implements program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances. Financial Services Specialist 2 Under supervision, interviews clients, analyzes complex written and oral information, and determines continued eligibility for financial and medical programs; determines eligibility for food stamps; assesses immediate need in emergent situations; authorizes necessary warrants, medical coupons, and food stamps; implements program changes and case closures as dictated by regulations, department policies, and changes in clients' circumstances. Financial Services Specialist 3 Conducts intensive interviews to determine eligibility for financial, child care, medical and/or food assistance benefits; determines eligibility/benefit amounts by calculating income and resources in accordance with Federal and State guidelines and Federal Immigration Law; receives and responds to different types of phone calls including Medical and Child Care applications and reviews, a nswers all questions regarding case, pending information, and benefit amount; conducts i nformation and Referral requests, general questions, case specific questions, and Change of Circumstance Notifications; answers all questions regarding benefits for Temporary Assistance to Needy Families (TANF), Diversion, Support Services, Medical programs and community services available; refers callers to other resources if needed; responds to reported change of circumstances for Temporary Assistance to Needy Families (TANF), food benefits and medical programs when applicable; c onducts case-by-case assessments to determine accurate eligibility for each client and each program; attempts to verify reported changes via phone contact to the appropriate party e.g. landlord, employer, etc.; computes and authorizes correct payments of grants, food benefits, child care and medical programs in accordance with applicable laws and regulations; and completes narration on ALL case actions.
Financial Services Specialist 1 Level A Bachelor's degree. OR Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or in a customer service job where the major duties involve public contact, or a job providing staff support in financial eligibility determination will substitute, year for year, for education. OR One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs. ***Note: Employees shall be advanced to Financial Services Specialist 2 after completing six months of satisfactory service as a Financial Services Specialist 1 and satisfactory completion of the Financial Services Specialist Training Plan. Financial Services Specialist 2 Level Six months of experience as a Financial Services Specialist 1 and completion of the agency's Financial Services Specialist Training Program. OR One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food stamp programs. ***Note: Employees shall be advanced to Financial Services Specialist 3 after completing nine months of satisfactory service as a Financial Services Specialist 2 and participation in the Financial Services Specialist Training Plan. Financial Services Specialist 3 level Nine months of experience as a Financial Services Specialist 2 OR Fifteen months of experience as a Financial Services Specialist and satisfactory completion of the agency's Financial Services Specialist Training Program. DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: *Must be able to communicate and comprehend (through oral and written forms of communication) with management, peers, clients, and the public. *Ability to use a personal computer and multiple computer applications. *Ability to operates multiple automated systems to include ACES, Internet, Support Enforcement Maintenance System (SEMS), Barcode, DMS, etc. *Works within time frames and deadlines which are dictated by program requirements. *Reads and interprets the Washington Administrative Code and procedural manuals to assist in the determination of eligibility.
NOTE: During probationary or trial service period, employees are required to successfully complete a formal specialized CSD training to acquire the specialized knowledge and skills of this job classification. Unsuccessful trial service employees will revert to their prior permanent classification. Unsuccessful probationary employees will be separated from state employment.
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. HOW TO APPLY : To be considered you must apply online at www.careers.wa.gov . Use reference number 00201 when searching for the job announcement. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. NOTE: To apply for this position you will need to complete your application, supplemental question(s) AND attach a cover letter describing how you meet the qualifications for this position. Applications that do not have a cover letter identified and attached (in the “attachments” section) will be disqualified from further consideration for this posting. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. If you have specific questions regarding this position ( NK89 ), please call Linda Henry 253.671.7901. If you have questions on how to apply or are experiencing application issues, please contact the recruiter at email@example.com or 360-725-5804 .
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