Microbiology Field Application Specialist
BD Becton Dickinson & Co. - Ohio

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Description
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

JOB SUMMARY :
Reporting to the Manager, Microbiology Field Applications Core, the Microbiology Field Applications Specialist provides high-level technical and application training to BD Customers and BD Associates, including representatives from BD World-Wide Service organizations. This position has a primary focus on promoting sales of BD instrumented platforms, assisting on-site customer installations, contributing to the development and implementation of training programs, and developing technical communications for BD's customer base and BD US Sales and Service Associates.

DUTIES AND RESPONSIBILITIES :
Technical / Application Training

Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption
Collaborates with Technical Service and Support and Field Service to enhance customer experience
Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
Ensures the fulfillment of and adherence to internal policies and procedures
Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
Drives implementation process and full utilization of BD instrumented platforms

Documentation Development

Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms.
Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation.

Sales and Marketing Support

Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
Supports or participates in BD sponsored Webinars and Teleconferences
Provides technical input to MarCom and National and World-Wide Marketing Managers
Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized

Technical Input to New Product Development :
Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development.
Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training.

General

  • Conducts training for BD associates in BD instrumented platforms as necessary
  • Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business
MINIMUM QUALIFICATIONS :
KNOWLEDGE AND SKILLS:
Knowledge of technical and workflow related aspects important to the discovery phase of system implementation
Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments
Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
Models effective training, education, and presentation/demonstration of products
Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
Works well in team environment
Initiates and willingly accepts new assignments and successfully completes them
Knowledge and experience with Technical and Application support
Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

EDUCATION AND EXPERIENCE:
B.S. Degree in Medical Technology, Biological Sciences, or Microbiology, advanced degree desirable.
Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting
Minimum 2 years experience in Technical, Clinical Training and Education environment
Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST) Ability to travel domestically.
Ability to be on call during evening/weekend as needed.

COMPETENCIES:
Sales/sales support: Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training: Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including
Preparing and completing action plans to industry and customer-service standards
Assuring projects are on-time, in budget, and within specifications
Determining system improvements and implementing change management
Managing from sales support to post go-live
Driving for results

Customer Focus: Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Qualifications
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified.

JOB SUMMARY :
Reporting to the Manager, Microbiology Field Applications Core, the Microbiology Field Applications Specialist provides high-level technical and application training to BD Customers and BD Associates, including representatives from BD World-Wide Service organizations. This position has a primary focus on promoting sales of BD instrumented platforms, assisting on-site customer installations, contributing to the development and implementation of training programs, and developing technical communications for BD's customer base and BD US Sales and Service Associates.

DUTIES AND RESPONSIBILITIES :
Technical / Application Training

Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency
Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption
Collaborates with Technical Service and Support and Field Service to enhance customer experience
Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms
Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
Ensures the fulfillment of and adherence to internal policies and procedures
Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement
Drives implementation process and full utilization of BD instrumented platforms

Documentation Development

Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms.
Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation.

Sales and Marketing Support

Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
Supports or participates in BD sponsored Webinars and Teleconferences
Provides technical input to MarCom and National and World-Wide Marketing Managers
Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized

Technical Input to New Product Development :
Participates on project teams as appropriate, complying with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development.
Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training.

General

  • Conducts training for BD associates in BD instrumented platforms as necessary
  • Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business
MINIMUM QUALIFICATIONS :
KNOWLEDGE AND SKILLS:
Knowledge of technical and workflow related aspects important to the discovery phase of system implementation
Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments
Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills
Familiarity with regulatory agencies (i.e. CLIA, USP, GMP/CGMP) and quality procedures are highly desirable
Models effective training, education, and presentation/demonstration of products
Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations
Works well in team environment
Initiates and willingly accepts new assignments and successfully completes them
Knowledge and experience with Technical and Application support
Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals
Constantly and persistently strives for driving excellence in technical and customer facing skills with team members
Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

EDUCATION AND EXPERIENCE:
B.S. Degree in Medical Technology, Biological Sciences, or Microbiology, advanced degree desirable.
Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting
Minimum 2 years experience in Technical, Clinical Training and Education environment
Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST) Ability to travel domestically.
Ability to be on call during evening/weekend as needed.

COMPETENCIES:
Sales/sales support: Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training: Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management: Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including
Preparing and completing action plans to industry and customer-service standards
Assuring projects are on-time, in budget, and within specifications
Determining system improvements and implementing change management
Managing from sales support to post go-live
Driving for results

Customer Focus: Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and users it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Job Sales, Sales Support & Services Primary Location US-Ohio Shift First Shift / Day Job

Relocation Available No

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