Under the general direction of the CIO/Vice President of Information Systems, the Manager of Telecommunications, and direct supervision of the Director of Communications, within established Medical Center and departmental policies and procedures, the Operator performs the following functions:
Operates IntelliDesk, a PC based console. Answers all incoming and paging requests. Utilizes the public address system for routine and emergency paging. Assists patients in placing outgoing calls, and provide long distance access to staff as necessary. Reports telephone system failures and malfunctions to Information Systems. Reports patient telephone issues to the director. Responds to all emergency calls/alarms and logs information in IntelliDesk and on appropriate forms for action taken during emergency situations. Codes and alarms are but not limited to Code Blue, Code Red, Code Pink, 32 Security/Pelmac Alarms, Codes Grey and Silver, Blood Bank, Bone Freezer, Tissue Refrigerator, Emergency Generator, Code White, Code Black, Code Green, Code Orange, Code Yellow, STATS, Gas, Mechanical, and Elevator and their repairs or malfunctions, and other unexpected emergencies. Serves as the Answering Service for 9 of the Hospital Physician Practices during the hours of 10:00pm and 8:00am, 7 days a week. Contacts the administrator on call, and appropriate key personnel, as directed in the event of an emergency situation. Logs calls on designated forms and IntelliDesk as directed. Maintains lists of off shift and on call staff, as well as physicians for use during off shift hours, to include Administrator, Anesthesia, Cardiac Cath Lab, Cardiac Surgeons, Cardiologists, Clinical Engineering, CT Scan, Echo Cardiology, EEG, Endoscopy, Endocrinology, Facilities Management, Intensivist/Pulmonology, Media Relations, Medical Records, Neurology, Nuclear Medicine, Oncology, Pastoral Care, Pathology, Psychiatric Services, Social Work and Case Management, Surgical Care Group, Ultrasound, Vascular Intervention and Communications. Provides assistance to carriers of pagers with attaining new and swapping of defective pagers by communicating with USA Mobility. Serves as directory assistance to the general public. Responds to requests for telephone numbers to include physician offices, hospitals within New Hampshire and surrounding states, numbers to Human Services within the area. Informs callers of patients’ admission and discharges as requested. Responds to requests for location, date, and times of programs and classes offered by the Medical Center. Serves as directory assistance to in house users. Provides internal extension numbers, pager numbers, physician office numbers, hours of operation, meeting times and locations.
Education: High School Diploma or equivalent
Experience: At least two years in healthcare related telecommunications console within last five years. Basic computer knowledge.
Catholic Medical Center - 2 years ago