Consumer Loan Servicing Representative II
Municipal Employees Credit Union of Baltimore - Baltimore, MD

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DESCRIPTION

Perform various tasks as assigned in order to service members with their loans and credit cards at the Credit Union.

DUTIES

Verify loan information, when required to do so

Assist members with consumer loans on our Miser Core System and Visa credit cards on our PSCU system, through emails, in person and via telephone; including but not limited to more complex issues involving significant research and time, correcting payroll distributions, transfers, ACH, change in frequency adjustments, correction of loan billing records and explanations of account status

Assist Branches and Collection Department with loan servicing issues

Maintain paid vehicle loan files and send out lien releases to members, dealers and insurance companies

Maintain databases for paid vehicles and payoff request

Assist members with inquiries concerning Collateral Protection Insurance (CPI) coverage, as needed. Adjust accounts due to refunds from CPI. Contact and/or forward proof of insurance to State National Companies, as needed

Assist with the perfecting of MECU liens on vehicle loans; including but not limited to sending out contact letters, lien releases, payoff letters and contacting dealers and other financial institutions. Handle more complex issues with title work, involving dealers, MVA and members. Familiar with and ability to resolve title issues both in state and out of state

Assist with the Visa credit card; including but not limited to the setting up of the cards and maintenance of the accounts

Assist Assistant Director and Director, as needed

Maintain Miser Core reports

Balance GL's, as needed

Ability to assist and train others concerning the department

Participate in loan related issue projects

Scanning of consumer loan documents, as needed

Cross sell other Credit Union services

All other duties assigned

QUALIFICATIONS

High school diploma and minimum one year related experience or equivalent combination of education and experience. Verify loan information, when required to do so

Assist members with consumer loans on our Miser Core System and Visa credit cards on our PSCU system, through emails, in person and via telephone; including but not limited to more complex issues involving significant research and time, correcting payroll distributions, transfers, ACH, change in frequency adjustments, correction of loan billing records and explanations of account status

Assist Branches and Collection Department with loan servicing issues

Maintain paid vehicle loan files and send out lien releases to members, dealers and insurance companies

Maintain databases for paid vehicles and payoff request

Assist members with inquiries concerning Collateral Protection Insurance (CPI) coverage, as needed. Adjust accounts due to refunds from CPI. Contact and/or forward proof of insurance to State National Companies, as needed

Assist with the perfecting of MECU liens on vehicle loans; including but not limited to sending out contact letters, lien releases, payoff letters and contacting dealers and other financial institutions. Handle more complex issues with title work, involving dealers, MVA and members. Familiar with and ability to resolve title issues both in state and out of state

Assist with the Visa credit card; including but not limited to the setting up of the cards and maintenance of the accounts

Assist Assistant Director and Director, as needed

Maintain Miser Core reports

Balance GL's, as needed

Ability to assist and train others concerning the department

Participate in loan related issue projects

Scanning of consumer loan documents, as needed

Cross sell other Credit Union services

All other duties assigned

Municipal Employees Credit Union of Baltimore - 3 years ago - save job
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