User Support Analyst 3
University of New Mexico - Albuquerque, NM

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Position Title:
User Support Analyst 3

Appointment Type: Definition

Staff - Regular: Full Time

Working Title (if applicable):
User Support Analyst 3

Department

CRTC Information Systems

Salary Grade

11

Salary:
$15.29 (Minimum) to $21.58 (Midpoint) Hourly

Work Location:
UNM Health Sciences Center (Abq)

Position Summary:
The UNM Cancer Center is the Official Cancer Center of New Mexico and the only National Cancer Institute-designated cancer center in the state. One of just 67 NCI-designated cancer centers nationwide, the UNM Cancer Center is recognized for its scientific excellence, contributions to cancer research and delivery of medical advances to patients and their families. Annual federal and private funding of over $65 million supports the UNM Cancer Center's research programs. The UNM Cancer Center treats more than 65 percent of the adults and virtually all of the children in New Mexico affected by cancer, from every county in the state. It is home to New Mexico's largest team of board-certified oncology physicians and research scientists, representing every cancer specialty and hailing from prestigious institutions such as MD Anderson, Johns Hopkins and the Mayo Clinic. Through its partnership with Memorial Medical Center in Las Cruces, the UNM Cancer Center brings world-class cancer care to the southern part of the state; its collaborative clinical programs in Santa Fe and Farmington serve northern New Mexico. The UNM Cancer Center also supports several community outreach programs to make cancer screening, diagnosis and treatment available to every New Mexican. Learn more at UNM Cancer Center . The UNMCC is seeking a User Support Analyst 3 who will function as the Computer Repair & Service - Technical Assistant. The person selected for this position will assist in all aspects of repairing Dell and Apple computers. Work includes but is not limited to equipment pickup and delivery, equipment check in/checkout, cleaning, trouble-shooting, parts ordering and replacement, software installation and repair, inventory and quality control. Must have 2 years experience in an enterprise environment. Must have the ability to lift/carry loads of 50 lbs. Must have a valid NM driver's license and be able to pass a University driver's license background check. This is a benefits eligible position. The University of New Mexico (UNM) provides a diversified package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. For a more complete explanation of the benefits, Click here.

Minimum Qualifications:
High school diploma or GED; at least 3 years of experience that is directly related to the duties and responsibilities specified.

Preferred Qualifications:
Experience: 2 years in an enterprise environment with software applications related to electronic medical records with ticketing systems such as: Heat, Peregrine, Cherwell, jTrac, HelpSpot, etc. in a Healthcare Facility Ability to lift/carry loads of 50 lbs Valid NM driver's license and be able to pass a University driver's license background check MS Office Certifications, A+, Network +, Security +

Posting Date:
04/26/2013

For Best Consideration:
05/06/2013

Closing Date:
Open Until Filled

Application type required for this position:
Staff/UNMTemps Employment Application

Additional requirements for this position:
Candidates for this position must be eligible for employment as verified by the US Department of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA); those individuals on the OIG/GSA Exclusion Lists will not be considered for hire. Once hired, periodic checks will be made for eligibility of continued employment. A pre-employment background investigation and fingerprinting will be required. Please review the UNM Position Classification Description for additional requirements: User Support Analyst 3

Required Applicant Documents:
Resume Cover Letter

Optional Applicant Documents:
Special Instructions to Applicants:
APPLICANTS MUST SUBMIT NAMES OF 3 PRESENT/PAST SUPERVISORS AS REFERENCES THAT THE HIRING OFFICIAL WILL BE ABLE TO CONTACT. ONLY PAST/PRESENT SUPERVISORY REFERENCES ARE ACCEPTED. FAILURE TO DO SO MAY DELAY AND/OR PREVENT YOU FROM BEING HIRED. IF SELECTED FOR THIS POSITION YOU WILL BE REQUIRED TO SUBMIT A COPY OF YOUR HIGH SCHOOL DIPLOMA OR OFFICIAL COLLEGE TRANSCRIPTS DEPENDING ON EDUCATIONAL REQUIREMENTS FOR THIS POSITION. YOU MUST SUBMIT THESE BEFORE YOUR HIRE CAN BE PROCESSED.

Position Type:
Staff

Appointment End Date

Posting Type:
Competitive

Position Class URL:
Click here to view additional position details

Posting Department Website:
UNM Cancer Center

Institutional Commitment:
University of New Mexico is committed to promoting and supporting the diversity of our campuses. UNM is an Affirmative Action/Equal Opportunity Employer.

Exempt/Non-Exempt

Non-Exempt

Quicklink for Posting:
unmjobs.unm.edu/applicants/Central?quickFind=72222

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