Telecommunications Operator I/II
City of Round Rock, TX - Round Rock, TX

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Telecommunications Operators receive, assess, prioritize and classify calls for service on a variety of emergency and non-emergency lines, including 911 telephone lines.

Ability to work in fast-paced, often-times stressful and a demanding work environment. Must be able to work shifts including nights, weekends, and holidays.

Examples of Duties:
Receive, assess, and prioritize emergency calls from the public requesting police, fire, or other emergency service.
Simultaneously monitor and respond to telephone and radio traffic while capturing information in a computer system.
Assign police and fire units to calls by considering the time of day, description and location of call, units available to respond, and probable degree of hazard to the responding units.
Enter, update and retrieve information from computerized networks relating to wanted person, stolen property, vehicle registration, stolen vehicles and other related information.
The ability to type 35 wpm without experience/ 40 wpm with experience.

Experience and Training:
Preference will be given to those candidates with prior public safety dispatch and call taking experience. A break in service will be evaluated on an individual basis. All applicants must pass a hearing test, drug screening test, and comprehensive criminal history background check and posses a valid State of Texas driver's license or ID. Telecommunications Operator I: · Graduation from high school or equivalent.
Must type minimum 35 wpm. Telecommunications Operator II: · Graduation from high school or equivalent. · Minimum of (2) two years prior experience in public safety telecommunications as a dispatcher and/or 911 call taker. · Possession of TCLEOSE Basic Telecommunication, TLETS/NLETS, and TCIC/NCIC certifications or equivalent. · Possession of CPR and Emergency Medical Dispatch certifications preferred.

Certificates and Licenses Required:
Possession of a valid form of picture identification.