Customer Service/Cashier
University of Alaska - Anchorage, AK

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Position number (PCN):

Job Open Date


Review Date To ensure consideration, please apply prior to the review date.

Job Close Date Jobs close at 5:00 PM Alaska time on the date listed.


Months per Year


Job Location


Department Legend
  • W = Statewide
  • A = UAA
  • F = UAF
  • G = UAFGI
  • S = UAS
A-VCAS Accounting Services

Assignment Information


Major Org Unit

University of Alaska Anchorage



Job Type

Accounting/Audit Business Customer Service Financial Services

Internal Applicants Only? Click here for a definition of Internal Applicants


Salary Grade Salary Schedule



Minimum starting hourly salary: $17.48

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HR Phone Number

University of Alaska Anchorage - (907) 786-4608

HR E-mail Address

University of Alaska Anchorage -

Job Posting Information

Job Posting Summary

Financial Services/Cashiering is responsible for providing customer service to about 23000 customers (students, parents, faculty and staff) each semester. Cashiering is responsible for administering financial accounting functions, processing accounting transactions and managing internal control for University of Alaska Anchorage. It maintains change fund and petty cash funds for all UAA administrative campus departments and trains employees on cash handling procedures. The customer service/cashier answers questions concerning tuition & fees, student accounts, payments, registration, financial aid, and disbursements. Research registration and payment issues, clearly and effectively explain verbally or in writing the circumstances, policies and practices causing the situation and explain any available options. Received and post student payments. Review and post departmental & student club deposits. Maintain $3000.00 petty cash fund and $200.00 change fund. Maintain detailed accounting records

Knowledge, skills and abilities required for this position.

Staff must exhibit a great deal of tact, diplomacy and organizational skills to work in high stress, high volume environment. Effective customer service and communication skills are required to communicate complex issues to students, parents, spouses and relatives. Must have ability to learn to operate a complex and modularized administrative system. Ability to receive, disburse, record and reconcile cash accurately. Ability to assimilate and communicate information effectively and professionally, verbally and in writing. Excellent organizational and filing skills,data entry, typing and ten-key calculator skills.

Typical education or training required for this position (including licenses).

College coursework in Accounting, or an equivalent combination of training and experience.

Length of time and type of experience required for this position.

Must have one year entry-level accounting experience, or an equivalent combination of training and experience.

Preferred knowledge, skills or abilities for this position.

Knowledge of Sungard Banner finance, student or accounts receivable modules. Knowledge of University of Alaska policies and procedures. Knowledge of accounting principles and procedures. Previous experience in a high volume cash handling position.

Special Instructions to Applicants

To be considered for this position please attach your resume, a cover letter explaining how your past experiences have prepared you for this position, and a separate document providing the names and contact information of at least 3 professional references. Please make sure your resume explains your ability to process moderately complex financial transactions. You may have gained this knowledge or skill through prior cashiering or accounting experience or by completing coursework in accounting, computer systems, or mathematics.

Special Conditions of Employment

An offer of employment in this position will be contingent upon the completion of a background check with satisfactory results.

Describe any other special skills/knowledge required for this position (e.g. additional training, heavy lifting or traveling).

Must be able to lift 30 lbs with or without a reasonable accommodation. Ability to learn, understand and adhere to FERPA regulations and confidentiality procedures.


Equal Opportunity/Affirmative Action : The University of Alaska is an equal employment opportunity/affirmative action employer and educational institution. Women and minorities are encouraged to apply. Applicants needing reasonable accommodation to participate in the application and screening process should contact the local Human Resources office. Public Disclosure : Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. Background Investigation : Finalists may be subject to a background investigation. Any offer of employment is contingent upon a review of the results of the background investigation by the Human Resources office. Immigration Reform and Control Act : Person(s) hired by the University of Alaska must comply with the provisions of the Federal Immigration Reform and Control Act of 1986. All employees must provide proof of eligibility to work. For foreign nationals requesting employer sponsored visas, a job must qualify as a "specialty occupation" to be eligible for sponsorship of a U.S. H 1B visa petition. You must present your Social Security Card as verification of your Social Security Number. If you do not have a social security number, you must present a receipt from the Social Security Administrations stating you have applied for a social security number within 10 days of your employment with the University of Alaska. Social Security : On January 1, 1982, the University opted out of the Social Security system; however, participation in Social Security is still required for adjunct faculty hired after January 1, 1996, temporary staff, extended temporary staff, and certain student employees. Also, benefit-eligible employees hired after April 1, 1986, are required to pay into Medicare even though they do not participate in Social Security. Benefits : Refer to the Benefits web page at for more information on benefits available to University of Alaska employees. E-Verify : The University of Alaska participates in the E-Verify program for federal contracts only. For our FAQ and F1 student information please see the following: E-Verify FAQ: E-Verify Participation Poster (English): E-Verify Participation Poster (Spanish): Right to Work Poster (English): Right to Work Poster (Spanish):

Job Duties


Provide customer service to students, faculty and staff verbally and in writing to explain and give information on University issues, policies and procedures for department and student accounts. Research, correct and explain errors, discrepancies and corrections. Provide general directions and instructions on requirements and policies. Answering student calls concerning registration, financial aid, disbursements, payment on accounts, etc. Research student registration and payment issues, clearly and effectively explain the circumstances, policies and practices causing the situation and explain any available options.

Receive and post student payments. Review payments for parking, library, student health center, housing, enrollment, etc. Review Enrollment Services forms for accuracy. Receive departmental and club deposits, student and agency payments and record in Banner. Ensure compliance with University policies and procedures. Distribute receipts to appropriate areas. Assist departments in researching deposit entries. Review incoming departmenal deposits for fund or revenue errors and report discrepancies.

Maintain and account for $3000.00 petty cash fund and a change fund of $200.00. Create, organize and maintain detailed accounting records. Provide other administrative support for the cashiering office as directed by the cashiering office supervisor.

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