Customer Service Consultant - Schemes & Affinity - Melbourne
Marsh & McLennan Companies - Virgin Islands

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Marsh is the world's largest risk and insurance services firm, delivering superior risk management and insurance broking solutions. We have 26,000 staff globally and deliver services across every capital city in Australia. Our strength is our people: their commitment, their expertise, and their customer service excellence.

Come and work for Marsh and enjoy the benefits of a world leader:
Become part of a global leader that has one of the strongest reputations in its industry: - ‘Broker of the year’ four years running
• Enjoy the benefits of our highly regarded ‘wellness package’ including a health plan, staff discounts, salary continuance and more;
• Have access to the Marsh University and the best in the industry training opportunities including study benefits and support
We currently have a vacancy for a Customer Service Consultant to join our team. As a Customer Service Consultant you will be responsible for handling incoming queries from clients and colleagues in relation to quotes, new business covers and existing policies. We also focus strongly on retention of existing customers, so negotiation and sales skills are a must.
Responsibilities Include:
Provide solutions to existing Client and Dealer enquiries within a call centre environment;
• Quote and issue new covers for our insurance products;
• Manage day to day workload and meet team deadlines;
• Achieve designated targets and goals as a member of a team;
• Assist in the retention of existing customers via inbound and outbound calls;
• Communicate openly with Management and Team Members.
It is essential that the successful candidate demonstrates outstanding sales and customer service skills, ideally in an insurance environment.
The successful applicant will require the following skills:
High level of self motivation;
• Excellent attention to detail & accuracy;
• Ability to prioritise workloads & work to deadlines;
• Strong client focus;
• Focus on quote conversion, new business sales and customer retention;
• Displays willingness to learn and puts skills into practice promptly.
If you would like the opportunity to join a global organisation and build upon your career then look no further than Marsh.
Job Customer Service Operations
Primary Location AU-VI-Melbourne

Marsh & McLennan Companies and its Affiliates are equal opportunity employers

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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...