Hill-Rom is a $1.7B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, and information technology solutions. Hill-Rom's comprehensive product and service offerings are used by health care providers across the health care continuum in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.
Overall responsibility for the safe, effective and efficient servicing of a wide variety of Hill-Rom or customer owned medical devices in accordance with Hill-Rom policies or Original Equipment Manufacturer (OEM) specifications. Posses a general understanding of the biomedical industry and its devices, such as but not limited to ventilators, monitors, infusion pumps, and support surfaces. Able to perform biomedical work with minimum supervision. Effectively communicate with the customer, local sales and co-workers to ensure operational efficiency and effectiveness. Promote and sustain a safe work environment and continuous improvement as well as exhibit a professional attitude and appearance. Position to range from entry level position performing biomedical tasks up to 5 years of experience. May require work performed in customer setting however normal duties will be in Hill-Rom facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:
o In accordance to the APEX performance goals
o Submit reports timely
o Attend specialized OEM factory training and/or attend Hill-Rom provided training
o Support revenue growth
o Handle daily work assignments effectively and efficiently
o Control costs
o Contribute to the attainment of Territory financial targets.
o Work with Service Operations Manager, Sales and customer to improve services
o Effectively perform scheduled and unscheduled repairs, calibrations, PM’s, and equipment cleaning and decontamination
o Meet or exceed key or operational performance targets
o Ensure compliance with all federal, state, and local regulatory policies
o Comply with all Hill-Rom and customer policies including Quality System ISO Standards and other applicable standards such as JACHO
o Develop effective relationships with customers and other staff members
o Support and understand compliance with all customer service and contractual expectations
o Effective problem identification and problem solving
o Meet all customer product rental demands on schedule
o Attend monthly safety meetings
o Demonstrate a proactive approach to safety awareness and compliance
This job has no supervisory responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
Minimum of two years
working in a Hospital, Homecare, Military, OEM, or any other comparable organization
Have a minimum of an Associates Degree in biomedical equipment technology, related electronics field, or equivalent Military training
Bachelor degree in Biomedical Engineering or equivalent equates to two years of experience and a Master degree in Biomedical Engineering or equivalent equates to three years of experience.
Successfully pass an electronics knowledge assessment test presented by Hill-Rom prior to employment.
Pass Hill-Rom internal biomedical competency exam within 60 days of employment
Adapts to new technologies and is comfortable with the Microsoft Office Suite of products.
JD Edwards experience a plus but not required
CERTIFICATES, LICENSES, REGISTRATIONS:
ICC certification (CBET) preferred
Original equipment manufacture (OEM) training certificates and or product service training records
OTHER SKILLS AND ABILITIES:
Good written and verbal communication skills
Ability to work independently
Ability to manage time effectively
Able to pass all electronic tests/certifications as required by the company
Ability to resolve conflict
ESD awareness training
Excellent soldering skills
Thorough understanding of electrical safety theory and standards
Experience working with a Quality System that meets ISO standards or other applicable standards such as JCAHO
21 years or older
Valid drivers license and driving record that meets company standards
Meets expectations of Hill-Rom’s background verification check
Meets expectation of Hill-Rom’s alcohol and drug testing policy
Able to perform all essential job functions
Able to perform basic administrative tasks
- Occasional overnight travel may be required
- Occasional overtime required
Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.
Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift/push/pull 50lbs and to load, unload, deliver and remove medical devices unassisted.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.
Electrical Safety Discharge (ESD) precautionary measures must be followed at all times. Items to be worn include long sleeve ESD lab coats and wrist straps.
Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots
Must comply with Hill-Rom infection control policies
: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
United States-North Carolina-Raleigh
Hill-Rom Holdings holds Hill-Rom Company, which, in turn, holds hospital patients safe and secure. Hill-Rom makes, sells, and rents hospital...