Remedy Developer
Thelan, Inc. - Washington, DC

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Requirements Management, Design, Develop and Test the application.

Complete Description:
Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms.

Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools.

Roles and Responsibilities:
Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes.

Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance.

Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks.

Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks.

Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks

Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans.

Experience with Design and Architecture for Load Balancing and Fail over in Remedy 7.6 environment.

Behavior Characteristics:

Strong communication skills is highly desired.

Thelan, Inc. - 2 years ago - save job