Sr Wireless Customer Escalation Engineer
Apple - Santa Clara Valley, CA

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This position requires a thorough understanding of how the wireless driver/network stack architecture is implemented and working independently to debug and root cause complex wireless and networking issues, reproduce the issue in-house and provide the development team with sufficient information. - Familiarity with the Mac and iOS devices is a plus.- Experience with key Apple technologies and products such as Bonjour (IETF ZeroConf), AirPort Extreme/Express/Time Capsule, Apple TV, iTunes Store, iCloud, Back to My Mac.- Experience with Apple software in the enterprise scenario (OS X Server setup and configuration, Open Directory configuration)- Experience with other enterprise vendors (Aerohive, Meru)- Prior experience with working on Atheros/Broadcom drivers- Experience with interfacing with customers (consumer/enterprise) is a big plus.- Creating, improving, and executing test plans. Apple Comms Technologies is seeking a Senior Wireless Customer Escalation Engineer. You will be joining a fast-paced team working to debug, root cause and resolve complex customer wireless issues in the Apple product ecosystem.
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