Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.
Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.
Two plus years of relevant experience
Two years of experience installing, testing, upgrading and configuring system files and services to enhance performance
Two years of experience utilizing standard corporate tools to record change and problem activities for tracking purposes
Attention to detail and the ability to operate in a dynamic environment
Location: DC Metro
Degree: BS degree or equivalent experience.
Clearance: Positions require a Top Secret/SCI security clearance, based on current background investigation (SBI), as well as the favorable completion of polygraph. Clearance and polygraph processing will be completed by the U.S. Government.
KEYW is an Equal Opportunity Employer, EOE M/F/D/V