Project Specialist, Service Delivery
American Tower - Woburn, MA

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The Project Specialist, Service Delivery is responsible for providing customers with exceptional transactional experiences from tenant application to project closeout, including data audit post-transaction. The incumbent will adhere to department protocols and procedures to ensure consistent and repeatable processes, methodologies and tool sets are utilized to improve leasing operations efficiency and data quality with a focus on assuring asset integrity. The Project Specialist will participate on a team tasked with reconciliation, production, installation or validation of the collocation application as part of the entire Service Delivery process within Leasing Operations. The Project Specialist responsibilities include reviewing, analyzing, auditing and approving various deliverables that are shared with internal and external customers.

Job Requirements

Provide support to Managers, Supervisors, Account Project Managers, and Senior Project Specialists with various duties including, but not limited to, pending collocation applications, re-approvals, notices to proceed (NTPs), rights of first refusal (ROFRs), project set up, and processing purchase orders (POs).

Reviews and audits all site information from customer collocation applications to verify accuracy of information on the application or in Online Application database, including equipment manufacturer specifications.

Analyzes and audits asset information to ensure appropriate heights and/or equipment are selected and adhere to any regulatory or contractual obligations related to the asset.

Create equipment load lists by populating all required information in equipment database after thoroughly reviewing existing contracts to determine allowed equipment; provides corrected and completed load lists to Engineering for structural analysis.

Identifies the need for updated site data information and/or site photos and communicates the need to the Network Operations team via the field team’s dispatching system.

Identifies lease discrepancies of installed equipment and works with the Asset Integrity Team to recognize possible run rate increases and back billing.

Processes closeout requests and audits installations for complete accuracy, including ground space reviews.

Responsible for data validation in the asset equipment database to ensure accuracy and completeness.

Orders structural analyses, shared site interface studies (SSIS), field verified loadings (FVL) and site sketches during the approval process, when required.

Determines whether regulatory issues exist and works with compliance teams to resolve.

Determines need for right of first refusal (ROFR) and availability of ground space.

Reviews all pertinent documentation to issue an NTP including but not limited to construction drawings (CDs), building permits (BPs), and scope of work (SOW) and compares them to the executed contracts to ensure compliance and identify the need for a corrective amendment to capture discrepancies

Other duties as assigned.


Ability to work with functional groups and different levels of employees throughout the American Tower organization to effectively and professionally achieve business results

Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs as needed

Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively

Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment

Strong track record of building and maintaining solid relationships with both internal and external customers and vendors.

Self-motivated, able to work both independently to complete tasks and respond to department requests and to collaborate with others to utilize resources and knowledge in identifying high quality solutions.

Strong computer skills including Microsoft Office suite

4-year college degree or equivalent experience required

Telecom industry experience preferred

Experience in project management with focus on data integrity and process improvement preferred.

Experience interpreting legal documents including real estate leases and contracts preferred.

100% performed in climate-controlled internal office environment working under normal office conditions. Travel will not be required in support of this positions responsibility.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met.

American Tower Corporation is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.

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American Tower, an S&P 500 and a Forbes Global 2000 company, is a leading independent owner, operator and developer of wireless...