Client Services Manager I
Covance - Greenfield, IN

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Job Posting
(Discovery & Translational Services)

Office Based in Greenfield, Indiana

The Client Services Manager I
manages all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon Business Unit -specific and enterprise-wide proposal and pricing processes
• Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions
• Reviews Request For Proposal or Request for Information /quote requests to ensure full understanding of client requirements
• Works with Operations, Finance, Account Executives and others to compile proposal response
• Ensures timely delivery of assigned proposals to clients
• Performs data entry into SFDC salesforce.com, Covance Management System (CMS), and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable
• Manage client-facing and senior management-facing activities surrounding assigned opportunities
• Identifies and resolves issues around client inquiry requirements and Covance capabilities
• Maintains appropriate knowledge of the technical and regulatory environments
• Creates and implements new processes as standards to improve business as a result of process projects assigned
Education/Qualifications
• Bachelors degree in a life science or related field (or equivalent work experience)
Experience
• Minimum of 4 years direct CRO/pharma or other business-related experience preferred
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication (written and verbal), and organizational skills
• Proven ability to work independently
• Knowledge of other software applications (i.e. SFDC salesforce.com) preferred
• Ability to work to deadlines
• Strong analytical skills
• Ability to communicate appropriately and effectively with clients and Covance senior management
• Positive attitude and sense of urgency
EEO Employer
Covance is committed to diversity in the workplace and is an equal opportunity employer. (M/F/D/V). Your confidentiality and privacy are important to us.

Covance - 18 months ago - save job
About this company
102 reviews
Covance Inc. is a drug development services company providing a range of early-stage and late-stage product development services on a...