Communication Consultant
Marsh & McLennan Companies - New York, NY

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The communication consultant will work independently and provide support to senior communication consultants and consultants from other Mercer lines of business to develop creative, effective, accurate and timely employee communication strategies, work plans and materials for clients. This position will act as either primary or secondary client contact; is responsible for developing implementing communication strategies; and project managing client deliverables. To fulfill this role, the consultant will:

Draft, review and edit customized human resources communication materials for targeted audiences using appropriate media utilizing MS Word, PowerPoint and, as appropriate, digital solutions, HTML and online media.

Develop and implement communication strategies and work plans by drafting, editing and proofreading documents; and applying applicable knowledge gained through experience and research; and lead discussions with colleagues on ideas to implement and design communication strategies.

Act as primary client contact and effectively manage smaller client projects independently (under 2,000 lives client size), delivering projects on time and within budget.

Interact with clients on a regular basis by answering questions, handling edits or changes, and providing requested materials over the phone, via e-mail or by attending client meetings.

Act as primary or secondary client contact and assist communication consultants with project management and production coordination on large complex assignments (over $50,000 budgets).

Coordinate appropriate reviews (compliance, technical, editorial, client, vendor, etc.) and resolve complex and unique issues raised during the review process to ensure accuracy and effectiveness of the materials, escalate difficult issues to project managers and senior consultants as appropriate.

Delegate work, when appropriate, to other resources (analysts, administrative assistants, etc.) and provide guidance for accomplishing work and meeting performance standards.

Manage consultants', and when appropriate, clients' expectations by communicating clearly with these team members regarding deadlines, deliverables, and availability of resources.

Support business development activities by identifying new and emerging client needs and selling expanded Mercer services.


Bachelor's degree in English, business, communication, journalism, human resources or related field of study

Seven or more years' extensive experience writing corporate communications, including compensation, benefits and policies and/or applicable paralegal experience or five or more years of direct HR consulting experience

Operate well in a team environment and independently with minimal supervision required

Advanced editing, proofreading, and composition skills; proven technical and persuasive writing skills

Strong oral communication and client relationship skills

Excellent organizational and project management skills

Strong command of Microsoft Word and PowerPoint; MS Project knowledge desirable

Ability to prioritize and handle multiple tasks in a demanding work environment is essential

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:




Primary Location

US-NY-New York

Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...