Service Center Manager- Columbus, OH
Con-way - Columbus, OH

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Company Overview:
Con-way Freight is the premier provider of reliable, regional, inter-regional and nationwide LTL service to customers large and small across our integrated, single North American network of LTL operating locations.

Recently, Fortune Magazine named Con-way the "Most Admired Company" in the transportation and logistics industry. At Con-way, you will work alongside a top caliber management team that not only understands the transportation industry but the importance of utilizing and developing top talent. If you are looking to build a solid and long-lasting career where you will be recognized and rewarded for your hard work, look to Con-way. Apply today and find out why thousands of people have made Con-way their employer of choice!

Job Summary:
Recruit, select, train, and manage employees as well as all aspects of the operation, including: addressing any operational issues that arise, resolving problems, planning the operation and its staffing, assigning, and directing work to employees.

Description of Essential Job Functions:
Available to work a variety of shifts, including days, evenings, nights and weekends.

Supervise all employees reporting to the service center, including coaching and administering corrective action.

Monitor training and development of all employees.

Plan the daily manpower needs to ensure customers' freight is delivered and picked-up timely.

Maximize employee engagement and communicate with employees at all levels of the company

Responsible for the clean and safe working condition of the facility and equipment

Monitor, analyze and implement all opportunities to cut costs and improve efficiencies

Provide clear and frequent communication to all employees on service center productivity and company policies and procedures

Comply with all applicable laws/regulations, as well as all company policies/procedures

Ability to travel as needed.

Identify opportunities for improvement and execute action plans to improve efficiencies

Have knowledge of and comply with all applicable laws/regulations, as well as company policies/procedures

Working in a concerted effort with other supervisors and managers to provide direction, guidance and coaching to team members within a positive work environment.

Utilize ethical business practices in dealing with customers, employees, vendors, suppliers and the community.

Route proper documentation and procedure control for hazardous material shipments.

Track and audit employee's hours; handle payroll issues and personnel changes.

Recruit, interview, hire and train new employees as applicable

Perform other duties as required

Prompt, daily attendance at assigned work location.

Note: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.


Bachelor's degree or equivalent work experience preferred.

At least two years of supervisory experience required.

Experience with process improvement and the use of Lean and/or Six Sigma preferred.

Prior experience in a LTL environment required.

Must be able to travel as needed, and have a valid driver's license.

Thorough knowledge of LTL Industry, Transportation Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.

Proven leadership and strong interpersonal skills

Must be multi-task oriented and possess good organization skills

Knowledge of Microsoft Office (Word, Excel, PowerPoint), preferred

Strong communication skills (written, verbal and visual), preferred

Strong analytical skills

We are proud to be an Equal Opportunity and Affirmative Action employer M/F/D/V



Primary Location

United States-Ohio-Columbus

About this company
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Con-way Inc. is a freight transportation and logistics services company headquartered in Ann Arbor, Mich. Con-way delivers industry-leading...