Provide case management services to consumers with severe and persistent mental illness and other team members consumers.
1.Continual assessment of consumers’ needs and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
2.Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
3.Participate in rotating on-call schedule, which includes after hours and weekends.
4.Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
5.Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
6.Ensure efficient transition of consumers when needed within the Agency and the community.
7.Meet minimum productivity standards as indicated in the Policies and Procedures.
8.Meet regularly with Case Management Supervisor (individual and group).
9.Attend morning and weekly team meetings as scheduled. Follow-up with the plan(s) developed in each meeting. Attend quarterly All Case Management meetings/trainings.
10.Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
11.Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
12.Develop and maintain relationships within family unit and friends.
13.Consistently treat consumers and co-workers with respect.
14.Work within team environment Agency-wide.
15.Ensure timely and appropriate documentation as required by the Agency.
16.Maintain professional and ethical behavior at all times.
17.Develop and maintain community relations through prompt follow through with contacts.
Position Requirements: Bachelor’s or Master's degree in Counseling, Human Services, Psychology, Sociology, or Social Work; Valid Tennessee driver’s license with F endorsement; Acceptable MVR report; Individual car insurance allowing transportation of consumers 10–15% of the time; Acceptable personal background clearances.