Family Contact Case Manager
Cook Inlet Tribal Council, Inc. - Anchorage, AK

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Job Title:

Case Manager – Family Contact


Child and Family Services Department (CFSD)

Reports To:

Director of CFSD



FLSA Status:


Job Type:

Full-Time, Regular

General Functions:

The Family Contact Case Manager provides supervised visitation monitoring and case management services in a safe and supported environment to participants who have been referred to the Supervised Visitation Program from the Office of Children’s Services (OCS). Primary case management services include the scheduling, coordination, and supervision of visitation times between children in and out of home placements, foster parents, biological parents, extended family members, and other permitted persons. The Case Manager is responsible for monitoring for safety and providing parent coaching/intervention, as well as providing accurate and timely documentation and other data as requested. Other duties may include, but are not limited to, parenting education, support groups or other groups as assigned, resource information and participant referrals to other service providers. This position is responsible for tracking participant information and preparing monthly statistical reports.

Duties and Responsibilities, including but not limited to:
  • Obtains required information by interviewing participants; reviewing OCS Initial Assessment and Family Contact Plan, completing ongoing assessments of participant needs, including NCFAS G&R
  • Coordinates family contact services by communicating with the visiting parent, foster parent, and OCS.
  • Obtains assistance for participant by referring him/her to community resources; arranging for appointments; establishing rapport with other agencies.
  • Structures Family Contact by managing interactions at the prescribed level of supervision to ensure contact is safe and appropriate.
  • Fosters participant’s skill development by observing patterns of behavior; explaining and pointing out new options and demonstrating and practicing new skills as necessary.
  • Maintains record of case by documenting participant’s situation and participant’s own actions in an objective manner in observation reports and NCFAS G&R Assessment/Family Service Plan formats.
  • Maintains organization compliance by submitting monthly, quarterly, and annual statistical reports.
  • Maintains operations by following policies and procedures; participating in quality reviews; reporting needed changes.
  • Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Maintains participant confidence and protects operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties as needed and/or assigned.

Job Responsibilities Related to Patient Privacy:
  • The incumbent is expected to protect the privacy of all patient information in accordance with CITC’s privacy policies, procedures and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with CITC’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment or membership or association with CITC.
  • The incumbent may access protected health information and other patient information only to the extent with is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment, or other CITC operations.
  • The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC’s policies and procedures on patient privacy and any observed practices in violation to coworkers, students, patients, and others in accordance with CITC policy.

Job Specifications:
  • Excellent verbal and written communication skills.
  • Strong organizational skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong understanding of child development and parent education.
  • Must be able to work evenings and weekends

  • Bachelor of Arts or Sciences in Social Work, Psychology, Counseling, or related field; or year-for-year experience and at least 2 years related experience.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
  • Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance.

Hiring Preference:

Preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self-Determination Act.


The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.