TeleSales Manager
Xerox Services - Indianapolis, IN

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Title: TeleSales Manager
Location: United States-Indiana-Indianapolis
Job Number: 13002218
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following duties: Manages all activities associated with outbound calls made to potential customers.

Ensures productivity meets or exceeds standards.

Develops and implements sales objectives and strategies to grow the organization''s business.

Develops implements and improves processes through identification of operational, sales, and technological change that are having an impact on customer satisfaction and contact center efficiency.

All other duties as assigned.

Experience to include but not limited to:
*
Leadership experience required, proven ability to guide a team in an inside sales or customer service environment
  • Ability to deliver coaching, feedback, performance reviews, etc. in a positive, constructive manner
  • Able to have potentially difficult conversations with employees in a constructive manner
  • Proven ability to lead a team required to meet KPIs surrounding quality and productivity.
  • Understands how to interact professionally with clients on a day to daily basis
  • Experience doing quality reviews and following quality program guidelines preferred
  • Pharmaceutical/medical device/healthcare experience preferred (not required)
  • College degree required
Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail toaccommodations@xerox.com.
Virtual/work from home? No

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