Yale New Haven Health Services - New Haven, CT

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The Imaging Technical Analyst II under general direction designs and supports Clinical Information Systems and infrastructure including, but not limited to The following clinical disciplines across Yale New Haven Health System: Radiology, Cardiology, Neurosciences, Breast Imaging, and Radiation Therapy. Responsible for the inter -departmental and inter-organizational coordination of Clinical Systems deployed within Radiology, Cardiology, Neurosciences, and Radiation Therapy. Has technical responsibility for all clinical imaging systems including Radiology PACS, Heart Center Imaging Systems, Breast Center Imaging Systems, and subsidiary imaging systems within other ancillary departments. Ensures that all Clinical imaging information is timely and effectively communicated to the clinical community. Additional responsibilities include the capacity to communicate effectively with diverse groups of MIS personnel, physician staff, as well as nursing and technical employees, the ability to design and implement information technology solutions that are scalable not only to the needs of the Clinical Departments, but also to the entire clinical community and in-line with organizational strategic goals, the technical capacity to resolve complex technical issues as they relate to the information systems mentioned above as well as the related infrastructure including, but not limited to, LAN, WAN, SAN, NAS, Server hardware and software, and PC technologies. RESPONSIBILITIES Primary responsibility for all PACS and RIS infrastructure and application environments. This includes, but is not limited to, the server architecture, SAN, and application environment utilized by both YNHH and YNHASC Radiology Departments and the entire clinical community that accesses data from these departments. Coordinates the development and installation of all Diagnostic Radiology Information Systems using appropriate project management methodology. This includes the development of long and short term project plans to ensure that project deliverables are met in a timely fashion. Evaluates and advises on Radiology and Cardiology Information Systems software and hardware selection. Works directly with MIS to develop the appropriate integrations with all other clinical information systems including integration with the clinical community's varied computing environments. Demonstrated ability to manage, build and support Windows Server OS including, but not limited to, Active Directory Architecture, Microsoft Cluster Services (MSCS), Microsoft Message Queuing (MSMQ), Windows Load balancing (WLB), etc. Develops documentation regarding all Radiology and Cardiology Information Systems including training guides, installation instructions, down time and other application policies and procedures. Supports Diagnostic Radiology Information Systems through a problem management and change control process methodology, including the installation of new releases, modification/maintenance to existing production systems and problem determination and resolution. Support and maintain the Diagnostic Radiology SAN environment including hardware, software and firmware updates. Design and implement expansion of Diagnostic Radiology SAN environment, including implementation of hardware and forecasting future storage needs. Manages the entire YNHH Radiology and Cardiology computing community, including adherence to hospital wide security initiatives to provide a secure computing environment, application of all software updates within this environment, as well as maintenance and implementation of new and existing PC technologies. Provide application and infrastructure support for the Heart Center, the Breast Center and ASC. Advise on hardware and software platforms and provide project management services for installation of new Information Technologies within these departments. Support Diagnostic Radiology Network Technicians by providing detailed support documentation for Diagnostic Radiology applications, installation instructions for new or updated software, and hands -on training when necessary. Maintains 24x7 on-call schedule to support the entire clinical community with Diagnostic Radiology application issues. Presents Diagnostic Radiology application features and enhancements to the entire user community including radiologists, technologists, nurses and clinicians. Communicates clearly and effectively within multi-disciplinary project teams including MIS, physician, and administrative leadership regarding the status of project, problems and enhancements. Work with Radiologists, coordinators and department managers to analyze and establish efficient workflow processes throughout the Radiology department. This includes analysis of current departmental workflow and development of new workflow processes taking advantage of current or new Information technologies. Administer and support Digital Dictation system for Diagnostic Radiology, including system connectivity, system integration, upgrades and evaluation of system effectiveness for future needs. Assists Vendors of digital DR equipment with connectivity and integration into DR Information Systems and its ancillary computing environment. Supports teleradiology needs of department under direction of DR Information Systems Administrator. REQUIREMENTS Bachelor's degree in Computer Science or related disciplines or technical training and work related experience (courses in systems analysis and design, DMBS, screen design techniques, forms design). Five (5) to seven (7) years of experience in systems analysis and programming, which includes interfacing experience with health care systems and particularly with Clinical Information systems. Must have project planning experience, broad technical experience across multiple hardware and software platforms. Familiarity with the design and architecture of Microsoft IIS, web services design, implementation and maintenance. Familiarity with Fuji Synapse PACS system design and architecture is desired. Demonstrated ability to support and maintain both a SQL Server and Oracle database environments . Understanding of general database architecture and an ability to mine data from the RIS and PACS databases for reporting purposes. In depth understanding of the DICOM protocol and its function within the TCP -IP stack. Demonstrated ability to identify and troubleshoot SAN related issues. In depth knowledge of HBA architecture and SAN communications. Experience with EMC SAN hardware and software such as EMC Symmetrix, Powerpath, Clariion, VMWare, etc. Accountable for full technical knowledge of assigned system(s); analyzing/evaluating system projects of all sizes. Assist in interface development and networking projects within the department. Completes very complex work activity independently. Plans work activity for self and other project team members ; demonstrates high degree of resourcefulness and technical knowledge. Ability to solve the most complex system ,application or network problems. Able to troubleshoot all hardware/software problems with no supervision. Demonstrated proficiencies in server hardware architecture design and support.

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