Duty Manager
USO - Tumon, GU

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Why is the Duty Manager a position that matters?

A Duty Manager is on the front lines of supporting our Mission - to lift the spirits of America’s troops and their families . That means doing things like managing volunteers and something as simple as making sure there's coffee ready for our troops. It also means making sure the Center is always clean and stocked with supplies and greeting visitors with a warm smile and engaging personality. For those who come to the USO Center and events, you are the USO! Big and small, everything matters, that's impact.

Responsibilities/Duties WHAT DOES IT TAKE TO BE THE DUTY MANAGER?
  • You need to be a master at providing great customer service – friendly, welcoming, helpful, and knowledgeable about the Center.
  • You need to have a “do what it takes” attitude – whether cleaning the area, coordinating volunteers, or maintaining logs and records, you need to appreciate how everything adds up to create the USO experience.
  • Like any USO employee, you need to demonstrate integrity and trust; respect and appreciation of colleagues; action-orientation; and focus on the USO customer experience.
KEY PRIORITIES INCLUDE:
  • Interact with visitors to the Center, creating a warm and welcoming environment. Be knowledgeable about USO programs and events so you can accurately provide information.
  • Maintain all activity areas in terms of cleanliness, stock level, and working order of equipment.
  • Complete required reports, logs and records accurately and on-time.
  • Supervise and direct volunteers during each shift.

Required Qualifications
  • High School Diploma or equivalent. Bachelor’s Degree preferred.
  • Up to 3 years supervisory experience in retail, customer service, recreation facility or related role. Relevant experience in a military, multicultural and/or global organization preferred.
  • Strong interpersonal and customer service skills. General knowledge of military community preferred.
  • Ability to perform basic math.
  • Demonstrated proficiency in written and oral communications as well as knowledge of various software programs including but not limited to Microsoft Word, Excel, PowerPoint, Access and Outlook.
  • Fluency in English.
  • Ability to stand for up to 12 hours. Ability to lift and carry up to 50 pounds.
  • Must be a strong advocate of the USO’s mission to support active duty military and their families.

Details
  • This is a part-time position based on 29 hours per week located in Tumon Bay, Guam. Preference will be given to local candidates within commuting distance to the location.
  • Relocation assistance is not provided for this position.

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