Technical Account Manager (Linux)
PEER 1 Hosting - Atlanta, GA

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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Responsibilities
Key duties

Supports Unix/Linux and/or Microsoft based systems in a large multi-domain environment.

Troubleshoots or crisis-manages customer technical issues.

Performs problem diagnosis and resolution.

Complex systems planning

Migration and capacity planning

Maintains client specific documentation that is used by our staff when responding to issues.

Expert consultation on installations and tools to help customers grow

Support Account Directors and Customer Advocates in customer projects

Work with customers on new products.

Ensures high customer satisfaction during the support process.

Assist in inter-department communication and development from internal and customer perspective

Strategic duties

To keep current with new and developing technologies, suggesting ideas where the company are able to support new services.

Work within SLA’s and drive to get these down, providing world class services to clients.

Strive, wherever possible, to prevent issues.

Company duties

Live by and promote the core values within the company

Every Interaction Matters.

Enable Others to Succeed.

Strive for Excellence.

Anything is Possible.

Sense of Fun and Play.

Undertake any other duties that may be required from you from time to time.

Job specific

Solid understanding of server hardware.

Able to configure Windows and/or various Linux O/S.

Experience with UNIX and/or Microsoft web hosting technologies such as Apache/IIS, MySQL/MSSQL, Postfix/MailEnable/Exchange, DNS services etc

Good knowledge of VMWare ESX/ESXi platform

Understanding Clusters and Load Balancing principals

Familiarity with most basic system administration tools and processes.

Working knowledge of common TCP/IP protocols such as telnet, ssh, ftp, smtp.

Ability to troubleshoot complex problems for common TCP/IP protocols

Ability to troubleshoot complex application-level problems independently.

Ability to work effectively with internal departmental members and peers from other departments.

Must demonstrate the capacity and desire for continued, independent learning.

Person specific

Excellent organization and follow-up skills

Excellent customer relation and communication skills

Must love to talk to customers and help them define business needs.

Ability to manage multiple activities/projects.

Willingness to work with members or group to achieve common goal.

Sense of fun and play and enjoy a fast paced dynamic environment

This is a featured opportunity.

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