ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Supports Unix/Linux and/or Microsoft based systems in a large multi-domain environment.
Troubleshoots or crisis-manages customer technical issues.
Performs problem diagnosis and resolution.
Complex systems planning
Migration and capacity planning
Maintains client specific documentation that is used by our staff when responding to issues.
Expert consultation on installations and tools to help customers grow
Support Account Directors and Customer Advocates in customer projects
Work with customers on new products.
Ensures high customer satisfaction during the support process.
Assist in inter-department communication and development from internal and customer perspective
To keep current with new and developing technologies, suggesting ideas where the company are able to support new services.
Work within SLA’s and drive to get these down, providing world class services to clients.
Strive, wherever possible, to prevent issues.
Live by and promote the core values within the company
Every Interaction Matters.
Enable Others to Succeed.
Strive for Excellence.
Anything is Possible.
Sense of Fun and Play.
Undertake any other duties that may be required from you from time to time.
Solid understanding of server hardware.
Able to configure Windows and/or various Linux O/S.
Experience with UNIX and/or Microsoft web hosting technologies such as Apache/IIS, MySQL/MSSQL, Postfix/MailEnable/Exchange, DNS services etc
Good knowledge of VMWare ESX/ESXi platform
Understanding Clusters and Load Balancing principals
Familiarity with most basic system administration tools and processes.
Working knowledge of common TCP/IP protocols such as telnet, ssh, ftp, smtp.
Ability to troubleshoot complex problems for common TCP/IP protocols
Ability to troubleshoot complex application-level problems independently.
Ability to work effectively with internal departmental members and peers from other departments.
Must demonstrate the capacity and desire for continued, independent learning.
Excellent organization and follow-up skills
Excellent customer relation and communication skills
Must love to talk to customers and help them define business needs.
Ability to manage multiple activities/projects.
Willingness to work with members or group to achieve common goal.
Sense of fun and play and enjoy a fast paced dynamic environment
This is a featured opportunity.