Office Services Lead Operator
Merrill Corporation - San Francisco, CA

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  • San Francisco, CA
Job Description
Merrill Corporation is seeking a dynamic Office Services Lead Operator for one of our locations in San Francisco, CA . The ideal candidate must have strong copy/scan/printing and also with the mail process, PS Ship, FedEx, UPS, etc.

Experience in a law firm environment is a must!!

RESPONSIBILITIES
  • Extensive client interaction with primary focus of achieving and surpassing client service goals.
  • S omeone responsible with a strong enough personality to ask others to jump in and help or to give occasional direction.
  • Monitors work in process to assure it conforms to client instructions, production and quality standards, paper use and waste.
  • Follows up with customer upon completion of jobs for quality assurance purposes.
  • Coordinates complex customer jobs.
  • Orients and coaches’ staff
  • Develops process improvements and identifies opportunity for service enhancements.
All applications should also include salary history and requirements for immediate consideration.

To help you succeed we provide a competitive benefits package including: 401(k), vacation, medical, dental, life and disability. Join our management team and be part of our growing business!
All candidates must pass pre-employment drug screening and criminal background check.

High School diploma required. Bachelor's degree preferred.
  • Solid understanding of reprographics, procedures and equipment capabilities.
  • A minimum of 2-3 years experience in document processing services for a law firm preferred.
  • Extensive client interaction with primary focus of achieving and surpassing client service goals.
  • Ability to multi-task and change priorities as needed.
  • Proven ability to handle stressful situations and deadline pressures.
  • Proven ability to problem-solve.
  • Strong and effective decision making skills necessary to prioritize workload, assign staff, etc.
  • Proven customer service skills required in order to create, maintain and enhance customer relationships.
  • Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
An ideal candidate will have strong computer skills, especially Excel. Microsoft Office is important, Word, Power Point and Outlook (calendaring, etc.). Working knowledge of Adobe is important as is someone that has experience with PS Ship. Strong verbal and written communication skills are desired.

Monster - 17 months ago - save job
About this company
110 reviews
Document services company Merrill is no relation to financial services giant Merrill Lynch, but the companies do share an interest...