General Manager (Washington, D.C.)
The Sports Club/LA - Washington, DC

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Come play a key role in leading our team of talented professionals who thrive in making a difference in people's lives. We are committed to creating memorable, 5 star experiences for our members and employees alike. You will support our Club operations and employees by driving accountability, financial performance and service excellence.

GENERAL SUMMARY

The General Manager is responsible for the daily operations, managing the club's

revenue and expense goals and managing the career development and advancement of

staff to ensure the highest level of customer service along with a quality work

environment. This position reports to the Regional Director of Operations.

MAJOR DUTIES AND RESPONSIBILITIES

  • Manage club's revenue and expense goals
  • Implement and support company sales programs to generate new sales
  • Implement and support company corporate sales programs to generate new corporate sales
  • Develop the annual budget.
  • Monitor daily sales activities
  • Review monthly Profit & Loss statement with Controller and Department Heads
  • Oversee all program revenue goals
  • Oversee expense goals
  • Have a working knowledge of all standard operating procedures and policies
  • Ensure the implementation of standard policies and procedures for business and financial management
  • Successfully resolve customer service challenges
  • Maximize member retention
  • Conduct annual Department Head performance reviews
  • Conduct weekly Department Head meetings both group and individual
  • Provide ongoing staff motivation, team development and high standards of service
  • Build relationships with management and line staff
  • Ensure company's standards for cleanliness, maintenance, safety, security and physical plant operations
  • Ensure company's participation in local community events
  • Exude company values and uphold service standards to always ensure 5 Star Service levels
QUALIFICATIONS

Education and/or Experience:
  • BS or BA Degree
  • Minimum of 5 years experience in a similar/related position
  • Ability to work under pressure and remain calm and professional
  • Proven ability to hire, direct, coach, train and evaluate staff
  • Proven financial, business and human resources management
  • Working knowledge of all the club's job descriptions
  • Exceptional communication skills
  • Computer literate
  • A flexible and positive attitude
  • CPR and AED certification
Skills and Abilities:
  • Exceptional communications skills
  • Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
  • Financial Models and Budget Preparation knowledge
  • A well-organized and self-directed individual who is a team player
  • A good educator who is trustworthy and willing to share information and serve as a mentor
  • A detail oriented individual who is committed to developing people
  • A strategic contributor in long and short-range strategic planning
  • Effective listening skills necessary to elicit opinions, ideas and in support of team relationships
  • Group facilitator skilled in establishing project goals and expectations, anticipating problems, planning contingencies, evaluating results, provide focused feedback, coaching, advising and teaching
  • Ability to recognize the public implications of a wide variety of issues and trends