Proj Coordinator II-Srvc Sel
Windstream Communications - Victor, NY

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Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.

Position Summary:
Project Coordinator I will be responsible for tracking, scheduling and coordinating of all aspects of a new customer order, MACD as well as move orders. The Project Coordinator I will be responsible for planning and scheduling each customer through whole life cycle of provisioning process. The goal for this group is to provide the customers a consistent experience no matter who is involved in the task or what the task is for. The Project Coordinator I will be the single point of contact throughout the entire order.

Essential Job Functions:
Read all notes and information on order prior to scheduling.
Coordinates with the customer, equipment vendor, systems integrator, translations, data group, field, provisioning, sales engineering, ILEC/CLEC to ensure the customer’s service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer’s service.
Works with appropriate departments and staff to coordinate the activity of every job through each stage of order.
Continuously monitors progress of job, including tasks and investigates any deviations from schedule. Keeps all appropriate personnel apprised of status of job, shifts in priorities, existing or perceived problems; deviations from schedule.
Identify, suggest and implement corrective actions to improve quality of coordination process with management involvement.
Adhere to tasks guidelines set by Management.

Strong organizations skills.
Ability to multi-task.
Basic computer experience.
Ability to learn new processes quickly.
Clear and effective verbal communications skills.
Must be able to handle irate customers in a calm, professional manner.

Ability to make decisions with assistance from Supervisor or Manager.
Flexibility in assignments and delegation of tasks as assigned by Project Coordination Manager.
Must be flexible to work over-time and weekends.
Ability to prioritize multiple tasks.

Project Coordination/Customer Service skills preferred.
Clear and effective written communications skills preferred. Basic technical knowledge.

Minimum Requirements: High School diploma or equivalent and 4+ years experience with 3+ years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.

Educational Assistance
  • Tuition Reimbursement

  • Professional Dues Reimbursement

  • Career Development and Training

  • Paid Time Off
  • Vacation

  • Holidays

  • Health Insurance
  • Medical and Dental Insurance Options

  • Prescription Drug Plan and Vision Coverage

  • Pre-Tax Flexible Spending Accounts

  • Retirement Plans
  • 401(k) Plan With Employer Match

  • Experience the benefits of a growing company
    For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.

    Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.

    There is no relocation package offered for this position.
    We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.

    About this company
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    Windstream is not just a Fortune 500 company. We’re also the provider of choice for four out of five Fortune 500 companies for data,...