Alegent Creighton Health is the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa with 11 acute care hospitals, a specialty spine hospital, freestanding inpatient psychiatric and skilled nursing facilities and more than 100 Alegent Creighton Clinic locations. As the primary teaching partner of Creighton University’s health sciences schools, Alegent Creighton Health and Alegent Creighton Clinic are committed to teaching the health professionals of the future.
Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire individuals who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent Creighton Health team! We are an Equal Opportunity/Affirmative Action Employer.
Medical Reception Specialist
Hours: Monday through Saturday; Varying clinic hours
1. Answers telephone and responds as appropriate per clinic guidelines.
-able to triage and transfer calls in a timely manner
2. Assists with patient appointment activities
-scheduling/rescheduling patient appointments; follow-up on no show appointments
-provides patient confirmation calls per clinic specifications
3. Greets and directs patients and visitors in a prompt and courteous manner.
4. Records messages accurately and legibly
-messages distributed promptly to the appropriate person and location
5. Collects and records co-payment from patients
-accurate documentation of transactions
-reconciliation of cash drawer receipts
Preferred: One or more years providing customer service, preferably in an ambulatory health care setting.
Have worked in a customer service environment with a proven track record of providing quality and excellent service for a minimum of one year.
Preferred: High school diploma; GED equivalent with an aptitude in math
Office/clerical and computer skills, experience in scheduling and electronic medical records
Systems, CPT, ICD-9 and, insurance protocols knowledge, medical terminology
Ability to speak Spanish a plus
-alpha/numeric filing system
-customer service, to include telephone etiquette
-computer and computer applications
-organization policies, regulations and procedures
-risk management; quality improvement
-ICD-9, CPT coding
Skills as demonstrated through:
-continuous accurate verbal and written communication, to include appropriate grammar, correct spelling, legible handwriting, reading comprehension and follow-through on instructions
-establishing and maintaining cooperative and collaborative working relationships with patients, medical staff and the public
-continuous time, resource and task management
-access, manipulate and maintain computer data per clinic specifications
-correct and accurate basic math applications to include addition, subtraction, multiplication and division; application of calculator functions
-type approximately 40 words per minute
-access computer information
-speak clearly and concisely
-maintain confidentiality of issues and circumstances
-react calmly, professionally in emergency situations, and in times of conflict resolution
-work closely with the physicians and provider(s) responding appropriately and timely to requests
-present a positive business appearance according to clinic dress code
-demonstrate a willingness to learn and apply all knowledge and skills
Alegent Creighton Health (formerly Alegent Health) pledges allegiance to medical wellbeing in its corner of the Midwest. The not-for-profit...