Primary Purpose and Essential Functions: Perform Driver leadership and Planning functions for extended coverage shifts at larger terminal locations or in support of the Intermodal department (less than 50% planning) for assigned line of business.
1 DRIVER LEADERSHIP:
1 Fuel and route Drivers while promoting the safety of drivers.
1 Dispatch drivers on pre-planned loads and complete all corresponding computer work
1 Communicate with drivers via QualComm messaging" (read and send messages)
1 Plan loads with Drivers/Trucks (spends less than 50% of time planning a designated area)
1 Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.
1 CUSTOMER SERVICE:
1 Monitor assigned loads, document and make appropriate notifications of issues
1 Anticipate and facilitate problem resolution on all loads for total customer satisfaction; manage service issues, research and code service failures.
1 Assist in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity.
1 Communicate effectively and professionally with Customers, Operations Drivers and all levels of leadership; maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
1 Perform additional responsibilities as assigned by leadership including, but not limited to:
Be responsive to drivers and other terminal needs and assist with emergency situations (i.e. accidents) if the need arises.
Understand and support company policies.
1 INTERMODAL DEPT RESPONSIBILITIES ONLY:
Work with all railroads to resolve issues such as Hazmat billing, billing issues, set outs as well as any issues that come up with the railroads.
1 Skills: Ability to lead others; ability to communicate well with others; ability to transfer knowledge; detail-oriented; excellent oral and written communication skills; excellent organizational skills; professional appearance; ability to take direction from leaders; knowledge of the transportation industry preferred.
1 Education: High School Diploma or GED
1 Experience Required: Previous driving experience or six months of management, operations, or customer experience required.
Ability to lead others; ability to communicate well with others; ability to transfer knowledge; detail-oriented; excellent oral and written communication skills; excellent organizational skills; professional appearance; ability to take direction from leaders; knowledge of the transportation industry preferred.
High School Diploma or GED
Previous driving experience or six months of management, operations, or customer experience required.
Nights and weekends
Swift Transportation - 2 years ago
Swift Corporation is a truckload carrier that operates a fleet of truckload carrier equipment.