Shelter Advocate (20 hours per week)
The Shelter Advocate provides case management, DV education, crisis counseling and community referrals to individuals and families who have experienced domestic violence and are residing at the YWCA's confidential emergency shelter. The SA also supports all activities relating to the daily management of the shelter facility and reports to the Shelter Manager.
Knowledge, Skills, and Abilities
- Provide crisis counseling, DV education, case management, information and referrals to adult survivors of domestic violence and their children both on the phone and in person.
- Effectively advocate for clients with outside agencies and community organizations, including accompaniment. All representation on outside committees must be approved by Shelter Manager, in order to coordinate effectively the daily management of shelter activities.
- Communicate effectively with clients to provide information and support relating to the full range of services provided by the entire agency and DV Department.
- Communicate effectively clients' needs to the shelter team.
- Support the work of the team, Lead Shelter Advocate and Shelter Manager by coordinating the daily management of shelter activities, including but not limited to follow up case management, room readiness, distribution of food and supplies and basic site maintenance.
- Conduct intake screenings, interviewing and assessment of clients.
- Manage crisis situations, adhere to safety protocols and provide conflict mediation when needed.
- Keep accurate and confidential records of client demographics ad services provided to clients and update records on timely basis. Report data and client service statistics to data management staff on a timely basis.
- Support the engagement of volunteers in the work of the Program.
- Assist in co-facilitating house meetings and children's activity groups.
- Keep skills and knowledge current by participating in ongoing education and training with approval of Shelter Manager.
Education and Experience
- Knowledge of and sensitivity to domestic violence issues and/or trauma.
- Ability to work independently, handle conflict resolution and manage crisis situations.
- Ability to exhibit warmth, empathy and supportiveness to clients in a non-judgmental manner.
- Ability to work effectively in a changing environment and within flexible residential environment.
- Ability to work with culturally and economically diverse populations.
- Sensitivity to bilingual, monolingual, and multicultural clients.
- Excellent verbal and written communication skills.
- Strong organizational and project management skills.
- Ability to assist with day-to-day residence management and the ability to lift up to 25 pounds.
- Shelter employees must obtain CPR/First Aid certification.
- Must have valid California driver's license, auto insurance, and submit to a background check.
Available for shifts on Saturday and Sunday 4 pm -12 am and another 4 hours during the week TBD by applicant's schedule.
- High School diploma required; Bachelor's degree or college course work in social services field desirable.
- Two (2) to three (3) years work experience in a social services environment; prior counseling and case management or residential experience a plus.
- Bilingual, bi-cultural and bi-literate skills highly preferred but not required; Spanish, Mandarin, or Vietnamese languages a plus.
- Demonstrated experience in handling emergency and crisis situations.
- Demonstrated experience with data management and record keeping.
- Certification as a 40-hr-trained California State Domestic Violence Counselor (Training will be provided).