Director of Public Safety & Emergency Management
Philadelphia Zoo - Philadelphia, PA

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Under the general direction of the Director of Facilities, the Director of Public Safety & Emergency Management is responsible for providing guidance and programs to assist in protecting the staff, guests, animal collection and the physical assets of the Philadelphia Zoo from preventable harm and danger either directly or through subordinates or contractors. The Director of Public Safety & Emergency Management is responsible for the supervision and direction of the Public Safety Department staff. The Director of Public Safety & Emergency Management directs and coordinates the Zoo’s emergency management function to provide effective crisis preparedness, response, mitigation and recovery measures.
  • Responsible for emergency preparedness and procedures. Coordinates on the development of and oversees implementation and execution of emergency plans and protocols including periodic review and revision as well as applicable training. Plans and conducts emergency procedure drills. Maintains documentation of same.
  • Oversees the development, review and execution of institution-wide security policies and procedures that comply with regulatory standards and achieve the Zoo's strategic and operating priorities.
  • Acts as Incident Commander during crisis events, directing staff as necessary and coordinating with responding emergency services units. Provides for regular reports and consultation with Senior Leadership.
  • In collaboration with other departments, conducts annual review and revision, if necessary, of Zoo Emergency Procedures Manual. Provides annual update training for existing, seasonal returning and new staff.
  • Responsible for maintaining relationships with outside organizations/authorities that play a role in emergency response including but not limited to: City of Philadelphia Office of Emergency Management, Philadelphia Police Department and Philadelphia Fire Department.
  • Oversees the operations of the Public Safety Department and its staff, including hiring, training, scheduling, performance evaluation, etc.
  • Develops and oversees department operating plans and budget.
  • Develops and conducts security training for Public Safety staff independently or through subordinates.
  • In collaboration with Director of Facilities, identifies appropriate staff for incident management training. Develops and conducts incident management training for identified staff.
  • Conducts regular safety and security audits, inspections and drills. Coordinates with other departments to ensure safety and security protocols are being followed and that buildings, systems and equipment are in safe working condition.
  • Works as part of the team that evaluates, installs, maintains and operates emergency notification systems, security devices and CCTV systems.
  • May represent the Zoo to regulatory and law enforcement agencies.
  • Is the primary contact for emergency response and security emergencies 24 hours/7days.
  • Bachelor’s degree in Emergency Management, Security & Risk Analysis, Business or related field. Five years of progressively responsible management experience in emergency preparedness planning for a company of comparable size and complexity, with experience in an attraction/campus setting highly preferred. A minimum of three years of supervisory experience. Will consider a comparable combination of education, training and experience.
  • Experience in developing, communicating and executing emergency preparedness and public safety programs.
  • Familiar with the National Incident Management System. Experience with utilizing the Incident Command System in a campus setting is preferred.
  • Experience handling a variety of internal safety and security problems including, but not limited to, criminal or disorderly conduct, investigations, dissatisfied guests, lost persons and property, personal injury and accidents, fire and other emergencies.
  • Proven strong managerial, communications, diplomatic and business skills.
  • Excellent administrative skills.
  • Adept at forging effective relationships with management and all levels of staff.
  • Adept at leading others through process rather than mandate; education vs. enforcement. Able to be tough-minded if required to ensure goals are met.
  • Experienced in handling crisis situations requiring sound judgment, quick, firm decision-making and expediting action.
  • Able to make physical inspections of buildings and grounds across 42 acres and adjacent and remote parking lots.
  • Experienced resolving situations involving both the perpetrators and victims of crimes.
  • Certified, or able to become certified within three months of employment, in first aid and CPR.
  • Possession of a valid motor vehicle operator's license.
  • Able to work a flexible schedule which will include regular weekend and holiday work and some evening work. Able to conduct periodic inspections of round-the-clock security shifts.
  • Successful completion of a post-offer pre-employment medical screen, including tuberculosis and drug test.
  • No allergies to plants or animals which may interfere with the ability to work.
  • Able to walk and remain on feet for long periods of time, climb stairs, bend and stoop.
  • Able to work outside in all weather conditions.
  • Successful completion of a post-offer background check, including criminal, driving records and ability to obtain PA Child Abuse History Clearance and FBI Fingerprinting if non PA resident.
Availability Able to work a flexible schedule which will include regular weekend and holiday work and some evening work. Able to conduct periodic inspections of round-the-clock security shifts.

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