Collections Supervisor
Amerita 2 reviews - Denver, CO

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Job Description:
Job Title: Collection Supervisor/Manager
Reports to: Reimbursement Manager/Director

Summary:
The Collection Supervisor/Manager will be capable of
performing and supervising all activities related to the
collection of all Accounts Receivable including but not
limited to Medicare, Medicaid, commercial insurances,
and patient balances. The Collection Supervisor/Manager
will perform all human resource related tasks associated
with the managing employees. The Collection
Supervisor/Manager will work closely with collectors’
onsite and in other locations, and with other management
to identify and share information about trends or
patterns in payment activity. The Collection
Supervisor/Manager will assure that the reimbursement
department maintains compliance with company policies
and all applicable laws and regulations regarding
billing, collections, banking and the security of
patient financial information. Above all else qualified
candidates should possess exceptional internal and
external customer service and communication skills and
promote company culture.

Essential Duties and Responsibilities:
  • Insures that all day to day operations work towards
company goals for cash collections and A/R over 90
days
  • Supervise the process of collections as well as
assist with the receiving, batching, posting,
balancing and archiving payments and adjustments to
accounts receivable
  • Assures reimbursement department complies with
established company criteria for timeliness and
accuracy of billing and collections
  • Review and post adjustments within eligible range of
$250.00 and under
  • Performs research of account balances that exceed
$10,000 which are 75 days or greater to insure
collector managing account is taking appropriate
actions to resolve balance by 90 days
  • Conducts monthly audits of a sample of accounts to
assess collector performance
  • Identifies inefficient processes; makes
recommendations to automate or eliminate
  • Monitors workload of staff; makes recommendations to
management of staffing needs workload becoming
unmanageable and performance suffers
  • Identifies patterns of short-payment, overpayment or
non-payment and brings them to the attention of
appropriate specialist
  • Works with the billing and cash posting team to
ensure proper application of cash receipts
  • Contacts payers by telephone, mail, email or other
appropriate means to secure copies of missing
remittance documents as needed
  • Monitors the adherence to state and federal
regulations, and to company policies regarding to
compliance, integrity, patient privacy and ethical
billing and collection practices
  • Assist in implementation of training program for
Collection Specialists and Patient Collection
Specialists
  • Participates in and coordinates training for all new
staff
  • Assist with competency testing for all training
materials
  • Interacts with third party collection agencies as
needed
  • Understands and adheres to HIPAA and PHI guidelines
  • Communicates clearly and professionally, both in
written form and orally, with internal and external
customers
  • Available to work extended hours when necessary to
meet department deadlines
  • Performs other tasks or special projects as
requested by management

Knowledge and Skill Requirements:
  • A minimum of 3 years of experience in medical
billing, collections, and accounts receivable (to
include 2 years of supervisory experience) and
working knowledge of Managed Care, Commercial
Insurance, Medicare and Medicaid reimbursement, and
Cash Applications; home infusion experience a plus
  • Solid Microsoft Office skills required; Word, Excel
and Outlook
  • Strong verbal and written communication skills
  • Ability to independently obtain and interpret
information
  • Knowledge of CPR+ software a plus
  • Working knowledge of managed care, commercial
insurance, Medicare and Medicaid preferred but not
required

Education/Licenses/Certificates required:
  • High School diploma or GED equivalent required
  • Associate’s degree inBusiness, Accounting or Finance
a plusor equivalent experience
Division/Department : Billing
Skills : Accounting - > Collections

About this company
2 reviews
We believe that specialty infusion is a local business. We work closely with our referral sources to build the trust needed to service their...