Performance Metrics Analyst III
United States-Maryland-Fort Meade
US Citizenship Required for this Position
No relocation assistance available
Number of Openings
Conducts trend analysis on metrics to determine if hidden problems exist within IT services or components. Accurately presents data to support improvement in processes and procedures. Produces performance based metrics based on ITIL® recommended measurements. Collects, analyzes, and documents customer requirements. Researches sources for the statistical data or creates new sources for data collection. Generates and validates goals and objectives for mission. Generates quarterly reports detailing progress toward meeting goals and objectives.
6 Years with Bachelors; 4 Years with Masters
ITIL® v3 Foundations Certification
HP Service Manager 7.11 End-User Training
Northrop Grumman Corporation is a leading global security company providing innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
Northrop Grumman - 12 months ago
Northrop Grumman is a leading global security company providing innovative systems, products and solutions in aerospace, electronics,...