PURPOSE OF THE POSITION
MAJOR DUTIES AND RESPONSIBILITIES
- Assist in leading the Luxury Retail stores to success by building and maintaining a strong client following. Consistently deliver an exceptional experience in order to exceed service and sales expectations.
- Support the Store Manager in ensuring that all optical quality controls are in compliance.
COMMUNICATIONS WITH OTHERS
- Maintain extremely high standards of sales and service.
- Meet and exceed all client service and sales standards by consistently delivering an exceptional experience
- Connect and develop strong relationships with customers in order to build and maintain a strong client following.
- Expertly guide customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe, RX and price needs.
- Flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details
- Ensures finished eyewear meets the Luxury Retail standard of flawless accuracy
- Stay current on product knowledge and fashion trends in order to drive sales
- Maintain presentation standards both on the sales floor and back office
- Maintain inventory controls
- Understand and support all Luxury Retail policies and procedures
- Train and mentor Managers and Associates.
- Support set-up and execution of all events
- Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.
KNOWLEDGE AND SKILLS
- Internal – Other Flagship and boutique managers and associates, Field Management Team, ILORI Brand Team and CSC associates
- External – ILORI Clients
- Knowledge of current optical theory and practices.
- Natural ability in building a client following
- Sales Experience
- Polished Appearance
- Strong written and verbal communication skills
- Strong Interpersonal skills
- Resourceful and result driven
- Computer skills
- Flexibility to work non-traditional hours including evenings and weekends
- High School Diploma
- State licensure (where applicable)
- ABO Certification in non-licensed states preferred
THIS DESCRIPTION IS NOT INTENDED TO INCLUDE ALL JOB DUTIES. ASSOCIATES MAY BE REQUESTED TO PERFORM JOB RELATED TASKS OTHER THAN THOSE SPECIFICALLY PRESENTED IN THIS DESCRIPTION.
- 2- years sales experience in the luxury service industry